Kezia Koh
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures—excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Freelance Caregiver
Homage
10.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Reservation Sales Agent
Pan Pacific Hotel Group
03.2023 - 08.2023
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Handled billing information over phone.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role.
- Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
Operations Supervisor (Youth)
The American Club
05.2022 - 01.2023
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Motivated and trained employees to maximize team productivity.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Front Office Agent / Housekeeping / F&B Supervisor
Siloso Beach Resort
04.2019 - 03.2022
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Internship /Casual Team Member
KidZania Singapore
06.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Provided excellent customer service, resulting in increased repeat business.
- Collaborated with team members to maintain a clean, organized store environment.
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Trained new team members on company policies, procedures, and best practices.
- Resolved customer complaints promptly, maintaining high levels of client satisfaction.
- Managed time effectively during peak hours to minimize wait times for customers.
- Participated in team meetings for continuous improvement and employee engagement initiatives.
- Worked closely with supervisors to meet daily targets without compromising service quality.
- Supported cross-functional teams during busy periods to ensure smooth operations across the store.
- Developed strong relationships with coworkers, fostering a positive work environment that enhanced productivity.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Engaged in conversation with customer to ascertain need.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Analyzed problems and worked with teams to develop solutions.
Education
No Degree - Psychology
Management Development Institute of Singapore
Singapore08.2023
No Degree - WorkStudy Diploma in Hotel & Restaurant Management
Institute of Technical Education
Singapore09.2021
No Degree - Travel And Tourism
Institute of Technical Education
Singapore11.2018
Skills
- Strong Ethics
- Problem-Solving
- Dependable and Responsible
- Verbal and Written Communication Skills
- Time Management
- Multitasking and Organization
- CPR certification
- Customer Relations
- Operations Management
- Staff Supervision
Timeline
Freelance Caregiver
Homage
10.2023 - Current
Reservation Sales Agent
Pan Pacific Hotel Group
03.2023 - 08.2023
Operations Supervisor (Youth)
The American Club
05.2022 - 01.2023
Front Office Agent / Housekeeping / F&B Supervisor
Siloso Beach Resort
04.2019 - 03.2022
Internship /Casual Team Member
KidZania Singapore
06.2018 - 03.2019
No Degree - Psychology
Management Development Institute of Singapore
No Degree - WorkStudy Diploma in Hotel & Restaurant Management
Institute of Technical Education
No Degree - Travel And Tourism
Institute of Technical Education
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