I am a quiet achiever, adept at working with colleagues and customers of all backgrounds. As a team player and builder, I believe in being people-centric and the need to understand the purpose and value of the organisation we represent and those we encounter.
Overview
37
37
years of professional experience
Work History
Client and Marketing Support Manager
EREVNA LEADERSHIP LTD
07.2022 - 06.2024
Manage and create content for business social media and direct mail
Support workshop registration and smooth running of events
Outreach to prospects for meeting up.
Office Administrator
HOPEHOUSE LTD
01.2019 - 05.2022
Oversight of
Corporate Governance,
Finance & Budget
PDPA matters
Standard Operating Procedures
Fund-raising
Volunteer Management
Handling onboarding and exit processes of clients and staff
Business Partner
IDEQ
01.2016 - 12.2018
Client management.
Creation of New Business
Project Manager
MITSUI ENGINEERING & SHIPBUILDING ASIA PTE LTD
08.2006 - 05.2016
Sales of Services & Client management
Successful completion of projects within budget
Billings and Service Recovery
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Submission and Presentation of Annual Report
Created curriculum for training & appraisal of staff under my department, which was used as a template for the company.
Working with Technical and Spare Parts Division for timely delivery
Successfully co-initiated a series of training programme for the engineering team during the vacancy of service manager.
Communicate and Update Clients and Service Partners
Clients' Visits and Follow-ups.
Logistic Self-Employed
ANNKEV CONSULTANCY
01.2002 - 01.2006
Contract Delivery for F & B Outlets
Re-seller of E-learning Portal.
Catering Manager
OLIO FOOD INDUSTRIES PTE LTD
05.2000 - 01.2002
Corporate & Social Events
Operations.
Support Central Kitchen
Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Worked with chefs to plan menus according to client needs and budgets.
Sales Manager
BONCAFE INTERNATIONAL PTE LTD
07.1992 - 05.2000
Sales and promotion of coffee and equipment
Institutional Sales Territory: proprietary, exclusive clubs and independent cafes;
Domestic and Other Big Users: Office and home equipment.
Establish client relationships through excellent customer service and consistent followups.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Conducted coffee and equipment training for end users and owners.
Created awareness events
Asst Restaurant Manager
MILANO RESTAURANT
04.1988 - 06.1992
Supervised all areas of restaurant to keep it clean and well-maintained.
Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Performed daily administrative tasks, such as ordering supplies, checking on hygiene and operating procedures reconciling accounts.
Conducted regular meetings with staff to discuss performance and address any issues.
Managed a team of up to 20 restaurant staff, maintaining customer service and quality standards.
Audit Understudy
KK LIM & COMPANY
01.1987 - 03.1988
Audit Understudy
Skills
Customer Relations & Engagement
Staff Management
Coaching and Mentoring
Flexible and Adaptable
Active Listening
Teamwork and Collaboration
Education & Courses Attended
ACCA Level One, 1987
GCE A Levels, 1983
SQ Service Quality, 1990
Certificate in Residential Care, 2019
Certified Environmental Control Coordinator (ECC), 2021
Certified ICDL Professional in Management Spreadsheet, 2022
Emerging Technology Synthesis, 2023
Affiliations
The Patrician Society (Alumni of St Patrick's School) Committee Member
Small Group Sharing OLPS Church - Coordinating Team
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA