Summary
Overview
Work History
Skills
Education & Courses Attended
Affiliations
Timeline
Generic

Kevin Toh Cheng Heng

Summary

I am a quiet achiever, adept at working with colleagues and customers of all backgrounds. As a team player and builder, I believe in being people-centric and the need to understand the purpose and value of the organisation we represent and those we encounter.

Overview

37
37
years of professional experience

Work History

Client and Marketing Support Manager

EREVNA LEADERSHIP LTD
07.2022 - 06.2024
  • Manage and create content for business social media and direct mail
  • Support workshop registration and smooth running of events
  • Outreach to prospects for meeting up.

Office Administrator

HOPEHOUSE LTD
01.2019 - 05.2022

Oversight of

  • Corporate Governance,
  • Finance & Budget
  • PDPA matters
  • Standard Operating Procedures
  • Fund-raising
  • Volunteer Management
  • Handling onboarding and exit processes of clients and staff

Business Partner

IDEQ
01.2016 - 12.2018
  • Client management.
  • Creation of New Business

Project Manager

MITSUI ENGINEERING & SHIPBUILDING ASIA PTE LTD
08.2006 - 05.2016
  • Sales of Services & Client management
  • Successful completion of projects within budget
  • Billings and Service Recovery
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Submission and Presentation of Annual Report
  • Created curriculum for training & appraisal of staff under my department, which was used as a template for the company.
  • Working with Technical and Spare Parts Division for timely delivery
  • Successfully co-initiated a series of training programme for the engineering team during the vacancy of service manager.
  • Communicate and Update Clients and Service Partners
  • Clients' Visits and Follow-ups.

Logistic Self-Employed

ANNKEV CONSULTANCY
01.2002 - 01.2006
  • Contract Delivery for F & B Outlets
  • Re-seller of E-learning Portal.

Catering Manager

OLIO FOOD INDUSTRIES PTE LTD
05.2000 - 01.2002
  • Corporate & Social Events
  • Operations.
  • Support Central Kitchen
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Worked with chefs to plan menus according to client needs and budgets.

Sales Manager

BONCAFE INTERNATIONAL PTE LTD
07.1992 - 05.2000
  • Sales and promotion of coffee and equipment
  • Institutional Sales Territory: proprietary, exclusive clubs and independent cafes;
  • Domestic and Other Big Users: Office and home equipment.
  • Establish client relationships through excellent customer service and consistent followups.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Conducted coffee and equipment training for end users and owners.
  • Created awareness events

Asst Restaurant Manager

MILANO RESTAURANT
04.1988 - 06.1992
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Performed daily administrative tasks, such as ordering supplies, checking on hygiene and operating procedures reconciling accounts.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Managed a team of up to 20 restaurant staff, maintaining customer service and quality standards.

Audit Understudy

KK LIM & COMPANY
01.1987 - 03.1988
  • Audit Understudy


Skills

    • Customer Relations & Engagement
    • Staff Management
    • Coaching and Mentoring
      • Flexible and Adaptable
      • Active Listening
      • Teamwork and Collaboration

Education & Courses Attended

  • ACCA Level One, 1987
  • GCE A Levels, 1983
  • SQ Service Quality, 1990
  • Certificate in Residential Care, 2019
  • Certified Environmental Control Coordinator (ECC), 2021
  • Certified ICDL Professional in Management Spreadsheet, 2022
  • Emerging Technology Synthesis, 2023

Affiliations

  • The Patrician Society (Alumni of St Patrick's School) Committee Member
  • Small Group Sharing OLPS Church - Coordinating Team

Timeline

Client and Marketing Support Manager

EREVNA LEADERSHIP LTD
07.2022 - 06.2024

Office Administrator

HOPEHOUSE LTD
01.2019 - 05.2022

Business Partner

IDEQ
01.2016 - 12.2018

Project Manager

MITSUI ENGINEERING & SHIPBUILDING ASIA PTE LTD
08.2006 - 05.2016

Logistic Self-Employed

ANNKEV CONSULTANCY
01.2002 - 01.2006

Catering Manager

OLIO FOOD INDUSTRIES PTE LTD
05.2000 - 01.2002

Sales Manager

BONCAFE INTERNATIONAL PTE LTD
07.1992 - 05.2000

Asst Restaurant Manager

MILANO RESTAURANT
04.1988 - 06.1992

Audit Understudy

KK LIM & COMPANY
01.1987 - 03.1988
Kevin Toh Cheng Heng