Kevin Toh Cheng Heng

• Manage and create content for business social media and direct mail
• Support workshop registration and smooth running of events
• Outreach to prospects for meeting up.

Oversight of

• Corporate Governance,
• Finance & Budget
• PDPA matters
• Standard Operating Procedures
• Fund-raising
• Volunteer Management
• Handling onboarding and exit processes of clients and staff

• Client management.
• Creation of New Business

• Sales of Services & Client management
• Successful completion of projects within budget
• Billings and Service Recovery
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Submission and Presentation of Annual Report
• Created curriculum for training & appraisal of staff under my department, which was used as a template for the company.
• Working with Technical and Spare Parts Division for timely delivery
• Successfully co-initiated a series of training programme for the engineering team during the vacancy of service manager.
• Communicate and Update Clients and Service Partners
• Clients' Visits and Follow-ups.

• Contract Delivery for F & B Outlets
• Re-seller of E-learning Portal.

• Corporate & Social Events
• Operations.
• Support Central Kitchen
• Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
• Worked with chefs to plan menus according to client needs and budgets.

• Sales and promotion of coffee and equipment
• Institutional Sales Territory: proprietary, exclusive clubs and independent cafes;
• Domestic and Other Big Users: Office and home equipment.
• Establish client relationships through excellent customer service and consistent followups.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Conducted coffee and equipment training for end users and owners.
• Created awareness events

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Performed daily administrative tasks, such as ordering supplies, checking on hygiene and operating procedures reconciling accounts.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Managed a team of up to 20 restaurant staff, maintaining customer service and quality standards.

• Audit Understudy