Kevin John Libuna
Iloilo City
Summary
Talented, ambitious, and hardworking individual, with broad skills and experience in Language Communication and Biological Sciences. Minor background in freelance tutoring on multiple major subjects for private student clients. Adept at handling multiple tasks daily competently, with little to no supervision, and at working well under pressure.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Digital Content Editing Coordinator I
Reed Elsevier Philippines – Iloilo
04.2023 - Current
- Edited content and history connections of more than 10,000 trial and appellate court documents
- Copy-editing and proof-reading material to verify copy-editing task and other mark-ups to ensure it meets Jurisdictional standards for accuracy and style
- Performed identification of patterns in errors through root cause analysis and speak to quality/process issues across jurisdictions, products, and systems
Accounting Assistant (Virtual Assistant)
RIVEREDGE Financial Advisors
09.2022 - 02.2023
- Utilized accounting software such as QuickBooks and Bill.com to accurately record and categorize financial transactions.
- Managed recording of sales, purchases, receipts, and payments, ensuring adherence to accounting principles and regulatory requirements.
- Conducted regular reconciliations of bank statements, credit card statements, and accounts receivable/payable.
- Identified discrepancies and errors in financial records, investigating and resolving issues promptly to maintain data integrity.
- Implemented streamlined processes for recording financial transactions, reducing data entry errors by 5%.
Customer Service Representative
TELUS International Philippines
08.2022 - 09.2022
- Provided timely and professional assistance to delivery and restaurant partners to resolve issues and optimize order fulfillment.
- Resolved delivery-related issues such as late deliveries, missing items, and quality concerns, demonstrating empathy and problem-solving skills.
- Recognized for consistently achieving high customer satisfaction scores, exceeding company benchmarks by 10%.
Lead Generation Voice Agent
Lead Gen Iloilo
3 2021 - 5 2021
- Conducted targeted cold calling campaigns to prospects within designated industries and regions.
- Leveraged persuasive communication skills to initiate conversations and introduce company services.
- Improved scripts and strategies to engage potential clients effectively, resulting in 20% increased conversion rate.
Education
Bachelor of Science in Biological Sciences Major in Microbiology - Microbiology
West Visayas State University – Main Campus
Luna St., La Paz, Iloilo City, Iloilo 06.2018 - 05.2022
Skills
Problem-solving aptitude
Analytical Skills
Work Planning and Prioritization
Effective Communication
Attention to Detail
Teamwork and Collaboration
Multitasking and Organization
Process Improvement
Proficient in Google Suite (GMail, GMeet, Forms, Sheets, Slides, and Docs)
Proficient in Microsoft Office (Word, Excel, Powerpoint, Teams, and Outlook)
Timeline
Digital Content Editing Coordinator I
Reed Elsevier Philippines – Iloilo
04.2023 - Current
Accounting Assistant (Virtual Assistant)
RIVEREDGE Financial Advisors
09.2022 - 02.2023
Customer Service Representative
TELUS International Philippines
08.2022 - 09.2022
Bachelor of Science in Biological Sciences Major in Microbiology - Microbiology
West Visayas State University – Main Campus
06.2018 - 05.2022
Lead Generation Voice Agent
Lead Gen Iloilo
3 2021 - 5 2021