Kevin Quek
Sales & Business Development
Singapore
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Business Development Director
Far East Service Centre Pte Ltd
04.2023 - 12.2023
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Business Development Manager
HiLife Interactive Pte Ltd
04.2021 - 07.2023
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Manager
HiMart (Singapore) Holding Pte Ltd
12.2020 - 04.2021
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Senior Sales Representative / Sound Specialists
Hwee Seng (Electronics) Pte Ltd
04.2014 - 06.2020
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods
- Performed corporate training procedures to educate 10 new employees on sound and vision
- Demonstrated products and specific features at customer locations
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with client
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Senior Sound Specialists / Sales Executive
Hwee Seng (Electronics) Pte Ltd
08.2008 - 04.2014
- Worked along with retail department store like Best Denki, Courts and Audio House representatives to boost sales by enhancing product presentations
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods
- Demonstrated audio system products and features to customers, answered questions and achieved sale
- Employed effective problem-solving techniques, increasing client satisfaction ratings
- Utilized multiple marketing strategies to improve profitability
- Led targeted training programs to educate staff on product benefits and service capabilities
- Developed strategic relationships with existing customers while conducting cold and warm calls with prospects
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Sales Coordinator
Hwee Seng (Electronics) Pte Ltd
12.1999 - 10.2007
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency
- Created effective marketing and trade show material to educate and engage prospective clients in audio system offerings
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Sold over $200,000 worth of audio products, increasing department revenue and exceeding sales goals.
Education
Diploma - Leadership And People Management
SSTC Institute
10.2020 - 12.2020
SOA - People And Performance Management
SSTC Institute
SOA - People Change Management
SSTC Institute
SOA - People Development
SSTC Institute
SOA - Personal Effectiveness
SSTC Institute
SOA - Perform Image Editing Functions
Trainwell Training Center
GCE - N Level & O Level
Naval Base Sec School
P.S.L.E -
Xishan Primary School
01.1987 - 12.1993
Skills
Training and mentoringSales forecastingCustomer serviceProblem resolutionMS OfficeSales expertiseProduct and service salesCold CallingProduct promotionsBusiness networkingBusiness development and planningSales strategyBrand promotionClient relationship buildingSales and marketingRelationship development
Timeline
Business Development Director
Far East Service Centre Pte Ltd
04.2023 - 12.2023
Business Development Manager
HiLife Interactive Pte Ltd
04.2021 - 07.2023
Sales Manager
HiMart (Singapore) Holding Pte Ltd
12.2020 - 04.2021
Diploma - Leadership And People Management
SSTC Institute
10.2020 - 12.2020
Senior Sales Representative / Sound Specialists
Hwee Seng (Electronics) Pte Ltd
04.2014 - 06.2020
Senior Sound Specialists / Sales Executive
Hwee Seng (Electronics) Pte Ltd
08.2008 - 04.2014
Sales Coordinator
Hwee Seng (Electronics) Pte Ltd
12.1999 - 10.2007
P.S.L.E -
Xishan Primary School
01.1987 - 12.1993
SOA - People And Performance Management
SSTC Institute
SOA - People Change Management
SSTC Institute
SOA - People Development
SSTC Institute
SOA - Personal Effectiveness
SSTC Institute
SOA - Perform Image Editing Functions
Trainwell Training Center
GCE - N Level & O Level
Naval Base Sec School