KEVIN OOI
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Relationship Officer
Citibank Singapore Limited
11.2022 - 04.2024
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Customer Service Officer
88 Tuition
08.2022 - 10.2022
- Responded to client's enquiries about company product and services
- Processed orders and assisted with client's renewal transaction
- Resolved issues and troubleshooting technical problems
- Delivered personalized customer service relating questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction.
Operation Crew
BQ Bar
09.2018 - 01.2020
- Counted money in cash drawers and calculated customer tips after shifts
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Addressed customer complaints by remaking dishes and administering refunds
- Collected and returned dirty dishes to kitchen for washed
- Requested and recorded customer orders, and computed bills using cash register.
Business Development Executive
ZEM Productions
04.2018 - 11.2018
- Formed possible strategic partnership
- Handled marketing platforms, sales function and networking sessions
- Created sales presentations, conducted seminars, and participated in meetings
- Handled marketing platforms, sales function and networking sessions
- Generated leads and located opportunities for business growth.
Event Assistant
Peaceboat
08.2016 - 08.2017
- Assisted guest with navigation and guest interaction
- Maintained high level of energy to engage with crowd
- Managed long lines of guests, facilitating event registration.
Service Crew
The Butchers' Club
11.2015 - 05.2017
- Inspected the monetary report
- Cleaned and sanitized work areas, equipment and dishes
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Liaised with kitchen staff to facilitate prompt and seamless service.
Retail Assistant
Giant Hypermarket
11.2014 - 01.2015
- Greeted customers and ascertained what each customer wanted and needed
- Cleaned shelves, counters and tables
- Answered questions regarding store and product
- Printed, maintained and filed any documents related to sales.
Education
Diploma in Fire Safety Management -
Civil Defence Academy
07.2020
Diploma in Business Process & System Engineering -
Temasek Polytechnic
04.2019
Skills
- Microsoft Word
- Microsoft PowerPoint
- Business Development Strategies
- Data Entry and Maintenance
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Relationship Management (CRM) Software
- Sales Data Analysis
Languages
English
Fluent
Mandarin
Fluent
References
- Kevin Chan, Citibank Singapore, Team Manager, 94555393, wai.kit1.chan@citi.com
- Arshia Ahuja, 88 Tuition, Customer Service Manager, 96465718, arshia.ahuja@88tuition.com
- Gary Chia, ZEM Productions, Creative Director, 93363702, garychia@hancusmedia.com.sg
- Mac Azmann, BQ Bar, General Manager, 83485576, mac@tadcaster.com.sg
Timeline
Relationship Officer
Citibank Singapore Limited
11.2022 - 04.2024
Customer Service Officer
88 Tuition
08.2022 - 10.2022
Operation Crew
BQ Bar
09.2018 - 01.2020
Business Development Executive
ZEM Productions
04.2018 - 11.2018
Event Assistant
Peaceboat
08.2016 - 08.2017
Service Crew
The Butchers' Club
11.2015 - 05.2017
Retail Assistant
Giant Hypermarket
11.2014 - 01.2015
Diploma in Fire Safety Management -
Civil Defence Academy
Diploma in Business Process & System Engineering -
Temasek Polytechnic
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