KEVIN C. LIM
Team Leader
Petaking Jaya
Summary
To contribute my skills and expertise in support of a company's mission and goals. I aim to assist in policy implementation, facilitate business development, and maintain continuous improvement in service quality.
Overview
2026
2026
years of professional experience
14
14
years of post-secondary education
Work History
Team Leader – GTAP E-commerce Acquisition
Lenovo Technology Sdn. Bhd.
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Manage team performance reports, identifying areas for improvement and implementing action plans
- Lead team meetings and strategy sessions to align goals with company objectives
- Handled escalated customer issues to ensure resolution and maintain client satisfaction
- Conduct training sessions to improve product knowledge and customer service skills
- Onboard new hires
Inside Sales Representative
Denave (M) Sdn. Bhd.
06.2022 - 09.2024
- Assist inbound chats and calls regarding products and services
- Address account and order inquiries via email
- Upsell available products and services
Account Specialist
Teledirect / TDCX Malaysia
11.2019 - 06.2022
- Address account inquiries, particularly regarding funds, via phone and email
- Provide product and service information
- Upsell available products and services
Customer Service Representative
Convergys Philippines / Concentrix - (CIGNA)
03.2017 - 12.2019
- Handle billing inquiries and provide information on health plans
- Assist customers with medication approvals and acquisitions
In-Team Coach (ITC)
Convergys Philippines / Concentrix
- Provide immediate support to agents
- Monitor calls, identify areas of improvement, and provide coaching
- Conduct team meetings and analyze failing surveys
- Generate team performance reports
Customer Service Representative
Convergys Philippines / Concentrix - (COMCAST)
09.2012 - 12.2019
- Address billing inquiries
- Provide product and service information
- Troubleshoot services (Cable TV, Internet, and Home Phone)
- Upsell available products and services
Subject Matter Expert (SME)
Convergys Philippines / Concentrix
- Provide immediate support to agents on the floor
- Monitor calls and identify areas for improvement
- Provide feedback, coaching, and conduct team meetings
- Analyze failing surveys and generate team performance reports
Education
Bachelor’s Degree - Hotel and Restaurant Management
Far Eastern University
Manila 06.2008 - 03.2012
Secondary Education - undefined
Lourdes School of Quezon City
06.2004 - 03.2008
Preparatory & Elementary Education - undefined
Lourdes School of Quezon City
06.1997 - 03.2004
Skills
- Problem-solving expertise
- Strong interpersonal communication
- Team morale enhancement
- Coaching and mentoring
- Team Player
- Effective leadership
Additional Information
Jimmy Faustino
Former Senior Team Leader - Lenovo Technology Sdn. Bhd.
Mobile (MY): +60189776592
Mobile (PH): +639054531142
Shahira Aziz
Senior Team Leader - TDCX Malaysia
Mobile (MY): +60147232905
Romel Amelanan
Project Specialist - TDCX Malaysia
Mobile (MY): +601139280872
Timeline
Team Leader – GTAP E-commerce Acquisition
Lenovo Technology Sdn. Bhd.
09.2024 - Current
Inside Sales Representative
Denave (M) Sdn. Bhd.
06.2022 - 09.2024
Account Specialist
Teledirect / TDCX Malaysia
11.2019 - 06.2022
Customer Service Representative
Convergys Philippines / Concentrix - (CIGNA)
03.2017 - 12.2019
Customer Service Representative
Convergys Philippines / Concentrix - (COMCAST)
09.2012 - 12.2019
Bachelor’s Degree - Hotel and Restaurant Management
Far Eastern University
06.2008 - 03.2012
Secondary Education - undefined
Lourdes School of Quezon City
06.2004 - 03.2008
Preparatory & Elementary Education - undefined
Lourdes School of Quezon City
06.1997 - 03.2004
In-Team Coach (ITC)
Convergys Philippines / Concentrix
Subject Matter Expert (SME)
Convergys Philippines / Concentrix
Similar Profiles
Nadzirah RamleeNadzirah Ramlee
Australia & New Zealand's Inside Sales Support Representative at Lenovo Technology Sdn BhdAustralia & New Zealand's Inside Sales Support Representative at Lenovo Technology Sdn Bhd
Chen Yan Ling (Eleen)Chen Yan Ling (Eleen)
Central Channel Sales Lead at Samsung Malaysia Electronics Sdn. Bhd.Central Channel Sales Lead at Samsung Malaysia Electronics Sdn. Bhd.
CHEN FANG ELVA CHEONGCHEN FANG ELVA CHEONG
Sales Team Leader at CARRO TECHNOLOGY SDN BHDSales Team Leader at CARRO TECHNOLOGY SDN BHD