Kevin B.K.Tan

Digital Transformation Leadership

• Project Leadership: Spearheaded digital and technology initiatives across all seven SAFRA clubs in Singapore, fostering innovation and operational efficiencies.
• Strategic Digitalization Review: Conducted thorough assessments and shaped strategic directions, ensuring the organization's digital transformation aligned with long-term goals.
• Documentation Oversight: Led the preparation, evaluation, and quality control of ITQ (Invitation to Quote) and ITT (Invitation to Tender) documentation, maintaining consistency with SAFRA's objectives.
• Expert Guidance: Provided specialized knowledge and advisory support on ongoing projects, enabling informed decision-making for the management team.
• Vendor Relationship Management: Coordinated and managed vendors for the Digital Transformation project, overseeing the on-time achievement of milestones and the successful Go-Live implementation across all locations.

Strategic Information and Cyber Risk Management

• Risk Management Frameworks: Developed and regularly updated the Information Risk Management (IRM) guide and risk appetite matrix, ensuring alignment with MINDEF's strategic objectives and resilience against emerging threats.
• Data-Driven Insights: Implemented an IS Risk Management strategy, leveraging ServiceNow ITSM, which streamlined workflows and improved MINDEF's risk mitigation capabilities.

Collaboration & Compliance

• Government-wide Collaboration: Aligned MINDEF’s Enterprise Risk Management (ERM) with Whole of Government (WoG) frameworks, enhancing interagency cohesion on risk practices.
• Audit Resolution: Employed BI and Data Analytics to address Auditor-General’s Office findings, effectively closing most audit gaps.

Cybersecurity Enhancements

• VAPT Analysis: Regularly reviewed Vulnerability Assessment and Penetration Testing reports, providing recommendations that bolstered MINDEF’s cybersecurity defences.
• Service Desk Digitalization: Streamlined service desk workflows via ServiceNow ITSM, which significantly increased efficiency and satisfaction.

Project Management & Budget Oversight

• Collaborative Operations Management: Partnered with DSTA and NCS for Operations and Support, ensuring the stability of critical systems.
• Budget Management: Oversaw MINDEF’s litemail and subscription services budget with NCS and Global NTT, ensuring optimal resource allocation.

Notable Achievements:

• Reduced IT audit issues by 83%.
• Launched phase 1 of the iCARE platform in December 2021.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Directed successful implementation of new software system, enhancing data management and operational efficiency.

Led change management initiatives to ensure seamless adoption of new systems by end-users after integration projects were completed.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Led successful migrations to cloud-based platforms, resulting in improved scalability and reduced operating costs without compromising service quality or user experience.

Reduced operational costs through comprehensive process improvement initiatives and resource management.

Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.

Collaborated with cross-functional teams to develop integrated technology strategies that aligned with business goals.

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Maximized performance by monitoring daily activities and mentoring team members.

Monitored network capacity and performance to diagnose and resolve complex network problems.

Conducted regular follow-ups with clients post-resolution to ensure ongoing satisfaction with provided services.