Ketul Shah
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. To foster the relationship within Scrum team, encourage them to be self-managing and achieve goals. Strong facilitation, stakeholder management, communication and leadership skills.
Overview
16
16
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Senior Scrum Master
Singlife
07.2021 - Current
- Extensive experience working on complex projects with multiple stakeholders,
- Demonstrated ability to drive continuous improvement of the product development lifecycle by working closely with Product Owner and developers and improving the quality of user stories,
- Strong outcome focus and drive the self-managed team to achieve,
- Work with Product Owner to refine Product Backlog and help PO to maximize the value of Product goal,
- Lead collaborative and effective planning processes and managing work with available capacity of the team,
- Coach the Scrum team and facilitate all Scrum ceremonies and monitor the effectiveness,
- Experience of handling Tech-2-Tech and Tech-2-Business projects,
- Ensures the successful implementation of projects leading a team of implementation associates providing leadership and serving as primary liaison,
- Proven ability in identifying the most effective allocation of resources and tools required for project in compliance with project requirement,
- Extensive experience with Resource planning and Capacity planning.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Effectively communicates relevant project status updates to stakeholders (Internal and External)
- Strong stakeholder management skills and comfortable having client exposure
- Facilitated workshops to collect project requirements and user feedback.
Scrum Master
Amdocs
02.2017 - 07.2021
- Assessing the Scrum maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation
- Day to day management of Sprints, Daily Scrum meetings, Sprint Planning and Sprint Retrospectives,Product Backlog grooming
- Helping team to achieve the Sprint goals by removing blockers and facilitating best practices
- Use various KPI metrics to keep an eye on progress – Backlog Health
- Capacity Utilization, Defect Leakage
- Help testing team to build the regression test and sanity after every upgrade
- Focus on new flows tobe automated for future regression
- Using empirical data to help the team assess their ‘Scrum Maturity', optimize team velocity and identify improvement opportunities to achieve higher levels of team maturity
- Contributing to scrum master community of practice (CoP), collaborating with other scrum masters in the organization and bringing in innovation andimproving the existing processes
- Page 3 of 4Confidential
- Coach the teams to be self-managing, to measure their progress, improve velocity and technical practices, and provide meaningful estimates to the business
Senior Test Engineer
Amdocs
08.2012 - 01.2017
- Led the Wealth Management project with a scrum team of 9
- Plan customer deliverables and monitor their overall progress, resolving issues and initiating corrective action as appropriate
- Work closely with Product Owners to gain a deep understanding of client’s software from afunctional and customer application perspective
- Build Production Support process flow to improve smooth delivery of changes into Production
- Worked with distributed team located globally
- Successfully led AWS Cost Optimization activity to bring down considerable invoice amount
- Successfully led AWS Infrastructure migration from one country to another to meet regulatory requirements
- Provide reports on project status, achievements, and risks to internal and external stakeholders on a regular basis
- Report progress of the project at regular intervals to the Executive
- Management committee
- Conducting client presentations, Internal team meetings as well as communicating with project stakeholders, scrum team and internal stakeholders
Integration and Test Engineer
Amdocs
06.2008 - 07.2012
- Reproduced Invoicing issues in core environment by running Invoicing flows in Core environment
- Handled CRM GUI Testing with verification of logs and configuration
- Gained in-depth knowledge of Invoicing EOC, EOD, BOD and other processes
- Reproduced & Analyzed A&C/A&F issues in core environment and providing the Work-around,Solutions
- Interacted with various account focal points and Core L3 experts to resolve the issues quickly
- Handled Documentation procedures
Senior Technical Officer
EDS Group
09.2007 - 05.2008
- Managed Incidents, trouble tickets for 50 Clients and act as an intermediate between Clients and Vendor
- Handled SLA’s
- Represented Changes for few clients in Cab Meetings
- Opened Urgent RFC’s for Severity 1 issues and escalate it to the right people to resolve the issue
- Handled Escalations from the Clients helpdesk and coordinating with the
- Vendors to deliver these services in a timely manner
- Daily MIS Reporting
Education
POSTGRADUATE DEGREE - MECHANICAL ENGINEERING
Manukau Institute of Technology
Auckland, New Zealand 07.2001 - 08.2004
DIPLOMA - MECHANICAL ENGINEERING
MS University
VADODARA, GUJARAT 05.1997 - 06.2000
Skills
- Scrum facilitation
- Coaching and Mentoring
- Conflict Management
- Customer Relationship Management
- Critical Thinking
- Excellent Communication
- Cultural Awareness
- Conflict Resolution
Certification
Professional Scrum Master (PSM - I)
Agile at Work: Driving Productive Agile Meetings
Certified Scrum Master (CSM)
Coherent Spark Certified Business User
AWS Cloud Practitioner Essentials
Timeline
Senior Scrum Master
Singlife
07.2021 - Current
Scrum Master
Amdocs
02.2017 - 07.2021
Senior Test Engineer
Amdocs
08.2012 - 01.2017
Integration and Test Engineer
Amdocs
06.2008 - 07.2012
Senior Technical Officer
EDS Group
09.2007 - 05.2008
POSTGRADUATE DEGREE - MECHANICAL ENGINEERING
Manukau Institute of Technology
07.2001 - 08.2004
DIPLOMA - MECHANICAL ENGINEERING
MS University
05.1997 - 06.2000
Professional Scrum Master (PSM - I)
Agile at Work: Driving Productive Agile Meetings
Certified Scrum Master (CSM)
Coherent Spark Certified Business User
AWS Cloud Practitioner Essentials
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