KENTAROH KIMURA
Makati City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
TEAM MANAGER
Sutherland Global Services
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supporting the English team and Japanese team.
- Monitoring the queue and make sure the team are adhering their schedule task.
- Sending reports to clients and higher management team about the service level of the program.
- Extracting daily reports about daily performance.
- Maintaining KPI.
- Leadership.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
CUSTOMER RELATION SUPERVISOR / CUSTOMER RELATION MANAGER / DOCUMENT CONTROLLER
Ryowa Trading
10.2018 - 03.2020
- Keep customers updated on the latest products to increase sales.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Build and maintaining profitable relationships with key customers.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Manage the flow of documentation within the organization.
- Maintain confidentiality around sensitive information and terms of agreement.
CUSTOMER SERVICE REPRESENTATIVE III / SME
Teletech
06.2015 - 09.2018
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Handled high end customer by providing excellent service and resolution by researching issues in system and asking detailed questions.
- Coached agent on strategies to enhance performance and improve customer relations.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Phil.
01.2014 - 03.2015
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Set up and activated customer accounts.
- Reviewed account and service histories to Identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
SALES EXECUTIVE
Honda Cars Makati Inc.
07.2013 - 10.2013
- Processed payments and maintained accurate drawers to meet finanancial targets.
- Networked with remote dealers to source vehicles for customers.
- Managed sales negotiations and financing options. Sold trade-ins and located desirable purchases and vehicle auctions.
SALES ASSOCIATE / RESERVATION OFFICER
STILTS Calatagan Reservation Office
03.2013 - 05.2013
- Communicated with customers regarding concerns, inquiries and complaints.
- Made reservations for customers and accurately entered personal information into computer system
- Suggested packages and amenities for customers based on individual needs and preferences.
FRONT DESK
STILTS Calatagan Batangas Beach Resort
12.2012 - 03.2013
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received all incoming calls and coordinated with hotel staff to ful ll requests and resolve issues
- Explained and pointed out property details to patrons, including dining areas, pool, spa and tness center
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
STUDENT ASSISTANT OF DEAN'S
Universal College of Paranaque
05.2012 - 10.2012
- Tracked attendance, grades and test scores for school records and individual student les
- Obtained and organized les and research papers to make important documents easier to nd
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Supervised students and maintained security throughout school buildings and on eld trips
- Used library and scholarly databases to locate reliable resources
Education
Bachelor of Science in Hotel and Restaurant Management, TERTIARY -
UNIVERSAL COLLEGES OF PARAÑAQUE INC.
12.2012
SECONDARY -
CAMFLORA NATIONAL HIGH SCHOOL
01.2011
Skills
- Problem-solving abilities
- Adaptive team player
- Customer relations
- Process optimization
- Decision-making
- Multitasking
- Staff Management
- Operations Management
- Relationship Building
- Problem-Solving
- Workflow Optimization
- Office Administration
Personal Information
- Age: 29 years old
- Place of Birth: Cebu City
- Father's Name: Koichi Kimura
- Mother's Name: Analie Kimura
- Date of Birth: 05/19/95
- Gender: Male
- Nationality: Japanese/ Filipino
- Religion: Christian
Website And Social Links - Facebook
https://www.facebook.com/kenkimura5195
References
- Paolo Ramirez, Service Delivery Manager, Cognizant, +639688539836
- Rhodora Verzola, CEO / President, Ryowa Trading, +639669048871
- Carl Ian Daliva, Operations Manager, Sutherland, +63921 655 0206
Timeline
TEAM MANAGER
Sutherland Global Services
06.2020 - Current
CUSTOMER RELATION SUPERVISOR / CUSTOMER RELATION MANAGER / DOCUMENT CONTROLLER
Ryowa Trading
10.2018 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE III / SME
Teletech
06.2015 - 09.2018
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Phil.
01.2014 - 03.2015
SALES EXECUTIVE
Honda Cars Makati Inc.
07.2013 - 10.2013
SALES ASSOCIATE / RESERVATION OFFICER
STILTS Calatagan Reservation Office
03.2013 - 05.2013
FRONT DESK
STILTS Calatagan Batangas Beach Resort
12.2012 - 03.2013
STUDENT ASSISTANT OF DEAN'S
Universal College of Paranaque
05.2012 - 10.2012
Bachelor of Science in Hotel and Restaurant Management, TERTIARY -
UNIVERSAL COLLEGES OF PARAÑAQUE INC.
SECONDARY -
CAMFLORA NATIONAL HIGH SCHOOL
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