Kenny Au Yong

- Lead client project delivery for cybersecurity and IT solutions, including CRM system usage, client onboarding, and certificate tracking.

- Actively provide feedback to developers and suggest feature enhancements for CRM and AI workflow tools.

- Coordinate with admin, account managers, and consultants to ensure project milestones, deadlines, and payments are tracked and met.

- Maintain project follow-ups, progress reports, and escalations to the CEO.

- Independently manage project priorities, balancing ad-hoc requests, tender deadlines, and client delivery schedules.

- Create and maintain project documentation, proposals, quotations, and pick decks to ensure smooth internal and client workflows.

- Oversee company LinkedIn and website content, integrating project and marketing deliverables for visibility and lead generation.

- Acted as head of Malaysia office during CEO absence, managed a team of 7, responsible for project initiation, execution, and post-delivery follow-up.

- Coordinated landscape/construction projects, including site inspections, progress tracking, and issue resolution.

- Managed cross-border communications between China headquarters and local teams, adjusting timelines and deadlines as needed.

- Directed daily office operations, task allocation, and supervision of junior staff to ensure project continuity.

- Handled risk tracking and issue logging, including client complaints and operational challenges, proposing solutions to CEO and clients.

- Prepared all project documentation, proposals, and reports, creating templates from scratch.

-Collaborated with animators, VFX and lighting artists, and directors to deliver composited shots aligned with artistic vision and project objectives.

-Incorporated client and supervisor feedback into technical adjustments during review sessions.

-Communicated effectively with remote Australia-based team, demonstrating multilingual and cross-cultural collaboration.

-Maintained detailed production records to track progress, versions, and technical notes.

-Managed multiple shots under tight deadlines in fast-paced environments while maintaining high visual quality.

-Produced lighting and compositing outputs aligned with project’s visual style and storytelling goals.

-Managed render logs, shot data, and production tracking to ensure accurate progress monitoring.

-Maintained organized asset libraries and file structures for efficient retrieval and pipeline continuity.

-Collaborated with coordinators, animators, and lighting/compositing teams to meet deadlines and quality standards.

-Adapted quickly to changing creative requirements and technical constraints while maintaining accuracy and attention to detail.

• Marina Bay Sands, In-Room Dining Specialist — Delivered high-touch service to VIP clients; coordinated workflow to ensure seamless experience, demonstrating attention to detail and process compliance.
• Garrett Popcorn Specialist — Managed daily retail operations, inventory, and customer interactions, ensuring service standards and data accuracy.
• Rakuzen Waiter — Ensured high-end service experience, monitored customer comfort, and adhered to operational protocols.
• Vior Jeans Clothing Retail Sales — Assisted customers with product selection and managed store operations, developing early skills in service and workflow management.
• Din Tai Fung Waiter — Maintained standardized service in a fast-paced, high-volume environment; honed attention to detail and customer satisfaction focus.
• Personal Commitment — Maintained regular fitness routine and mindful nutrition habits, fostering a deep personal understanding of wellness and preventive health.