Kenneth Yeow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
System and Cyber Solution Presales Consultant
ST Engineering
03.2017 - Current
- Architect a Solution for a Compute, Network and Cyber Security Solution to address customer needs.
- Work with both internal and external stakeholders for the solution in terms of equipment, software, compliance, costing etc. and craft out a proposal to illustrate the solution design, bill-of-material, support maintenance and project implementation timeline.
- Setup Proof-Of-Concept environment to illustrate the viability of the Solution that proposed to customer.
Presales & Post Sales Consultant
FUJI XEROX SINGAPORE
01.1999 - 12.2007
- Provide Presales and Post sales support in Enterprise Content & Document Management System Consultant.
- Perform User Requirement Gathering and Analysis to architect the optimum solution for customer environment.
- Liaise with both external and internal stakeholders to educate the needs of mindset change in digital transformation of document and workflow
- Involved in the bidding of the project from POC to winning of the tender.
- Lead a team of Software System Engineers to deploy the solution in customer environment.
Regional Technical Support Engineer
OMRON ASIA PACIFIC
01.1997 - 12.1999
- Provide Regional Engineering Deployment and Support in Advance Optical Imaging (AOI) Technology for Contract Manufacturing in the ASIA Pacific Region
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with Japan HQ teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
KOREAN LANGUAGE
SEJONG KOREAN LANGUAGE SCHOOL
Field of Studies - SUSTAINABILITY STRATEGIES AND GREEN ECONOMY
Singapore Management University
12.2023
Diploma - Electrical, Electronics Engineering Technologies
Singapore Polytechnic
Singapore07.1993
Skills
- Proposal Development
- Proof of concept
- Technical Requirements Gathering
- Customer Engagement
- Competitive Analysis
- Technical Presentations
- Microsoft Visio
- Pre-sales support
- Analytical Thinking
- Team Collaboration
- Written Communication
- Requirements management
Competitive Archery, Pianist, Guitarist
.
Languages
Korean
Advanced (C1)
Timeline
System and Cyber Solution Presales Consultant
ST Engineering
03.2017 - Current
Presales & Post Sales Consultant
FUJI XEROX SINGAPORE
01.1999 - 12.2007
Regional Technical Support Engineer
OMRON ASIA PACIFIC
01.1997 - 12.1999
KOREAN LANGUAGE
SEJONG KOREAN LANGUAGE SCHOOL
Field of Studies - SUSTAINABILITY STRATEGIES AND GREEN ECONOMY
Singapore Management University
Diploma - Electrical, Electronics Engineering Technologies
Singapore Polytechnic
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