Kenneth Ng Yong Kang
Singapore
Summary
Results-oriented professional with a proven track record of success in business operations. Skilled in strategic planning, process improvement, and team leadership. Adept at identifying opportunities for growth and implementing effective solutions to drive productivity and profitability. Strong communication and interpersonal skills, with a demonstrated ability to build and maintain relationships across all levels of an organization. Committed to delivering exceptional results and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Business Consultant
Skyone Business Consultancy
11.2023 - Current
- Presented findings and actionable insights to clients, ensuring a clear understanding of proposed improvements.
- Participated in brainstorming sessions generating innovative ideas that contributed to project success.
- Streamlined internal processes through the implementation of innovative management techniques, leading to greater efficiency.
- Conducted detailed financial analyses to identify opportunities for cost savings and increased profitability.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for clients.
- Effectively managed multiple projects simultaneously under tight deadlines, ensuring timely delivery and high-quality outcomes.
- Developed comprehensive business strategies for clients, resulting in increased revenue and overall success.
- Built strong relationships with key stakeholders through regular engagement, fostering trust and collaboration.
SALES MANAGER
IMPRESSION PATTAYA RESIDENCE RESORT
12.2019 - 06.2021
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Attended industry events and conventions to expain sales opportunities.
LOGISTICS SALES REPRESENTATIVE
KMS LOGISTICS, SINGAPORE
08.2017 - 02.2018
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Fostered strong relationships with local business leaders, promoting economic development within district.
SALES ASSOCIATE
RICHEMONT LUXURY SINGAPORE: MONTBLANC
03.2015 - 02.2017
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
SALES CONSULTANT
TRUE FITNESS, SINGAPORE
07.2012 - 02.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
SALES COORDINATOR
BEST DENKI, SINGAPORE
12.2009 - 11.2011
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
CUSTOMER SERVICE OFFICER
VOLVO SM MOTORS, SINGAPORE
12.2007 - 03.2009
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Exhibited high energy and professionalism when dealing with clients and staff.
GUEST RELATION OFFICER
MERITUS MANDRAIN, SINGAPORE
08.2006 - 09.2007
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Trained new staff members on company policies, procedures, and customer service standards.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
FRONT OFFICE AGENT
MERITUS MANDRAIN, SINGAPORE
10.2004 - 07.2006
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
Education
N' LEVEL -
ANG MO KIO SECONDARY SCHOOL
12.2002
Skills
- MS Office
- Customer Service
- Clienteling
- Fluent in English/Mandarin/Cantonese & Hokkien
- Activities Passion in communication and outdoor activities
- Able to multi-task and work under tight schedule
- Business Development
- Problem-Solving
Personal Information
Age: 37
References
JOEL YEO PENG KEONG, DIRECTOR, KMS LOGISTICS, +65 9339 5811
Timeline
Business Consultant
Skyone Business Consultancy
11.2023 - Current
SALES MANAGER
IMPRESSION PATTAYA RESIDENCE RESORT
12.2019 - 06.2021
LOGISTICS SALES REPRESENTATIVE
KMS LOGISTICS, SINGAPORE
08.2017 - 02.2018
SALES ASSOCIATE
RICHEMONT LUXURY SINGAPORE: MONTBLANC
03.2015 - 02.2017
SALES CONSULTANT
TRUE FITNESS, SINGAPORE
07.2012 - 02.2015
SALES COORDINATOR
BEST DENKI, SINGAPORE
12.2009 - 11.2011
CUSTOMER SERVICE OFFICER
VOLVO SM MOTORS, SINGAPORE
12.2007 - 03.2009
GUEST RELATION OFFICER
MERITUS MANDRAIN, SINGAPORE
08.2006 - 09.2007
FRONT OFFICE AGENT
MERITUS MANDRAIN, SINGAPORE
10.2004 - 07.2006
N' LEVEL -
ANG MO KIO SECONDARY SCHOOL
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