Kenn Bryan Sia
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waiter
George's MADBar And Grill
2023.07 - 2023.12
- Promoted footfall to the business and improved customer retention by providing enthusiastic service to both walk-in customers and regulars.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
Barista
Starbucks
2023.04 - 2023.07
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Customer Service Representative
Ezbuy
2020.11 - 2021.02
- Responded to telephone, live chat, and email inquiries to provide quality service to customers and associates about product information and order statuses
- Operated and performed administrative tasks on a "Customer Relationship Management" (CRM) system in Mandarin Chinese to arrange deliveries, manage orders, and access customer information while upholding the stipulations in the Personal Data Protection Act (PDPA).
- Liaised with various stakeholders in the shipping process, such as overseas warehouses in Shanghai, Taiwan, and the United States, freight forwarders, local warehouses, package handlers, and delivery personnel to ensure the efficient shipping of parcels through the global shipping service "ezShip".
- Cross-trained incoming part-timers on how to navigate the different systems and databases needed to ensure a satisfactory customer service experience.
- Arranged deliveries for orders that are in the local warehouse to clear up space for incoming overseas parcels during the peak holiday season.
Education
Bachelor of Laws (LL.B.) - Law
Singapore Management University
Singapore2027
A-Levels - Arts
Millennia Institute
Singapore2022
Skills
- Relationship Management
- Interpersonal skills
- Adaptability
- Problem-solving
- Positive attitude
- Complaint Resolution
Timeline
Waiter
George's MADBar And Grill
2023.07 - 2023.12
Barista
Starbucks
2023.04 - 2023.07
Customer Service Representative
Ezbuy
2020.11 - 2021.02
Bachelor of Laws (LL.B.) - Law
Singapore Management University
A-Levels - Arts
Millennia Institute
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