Keng Loon Chan
Bar Operations Manager
Summary
Dynamic Bar owner with a proven track record at Topsy@152, excelling in customer service and budget planning. Expert in menu development and effective leadership, I foster team collaboration and enhance guest experiences, driving sales growth through innovative beverage offerings and strategic marketing initiatives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Bar Owner
Topsy@152 (Five Yards Pte Ltd)
01.2023 - Current
- Managed daily bar operations, ensuring high service quality and customer satisfaction.
- Developed and implemented efficient inventory management practices to minimize waste.
- Trained and mentored staff on customer service protocols and bar procedures.
- Curated beverage menus based on market trends and customer preferences.
- Oversaw compliance with health and safety regulations in all operational aspects.
- Analyzed sales data to optimize product offerings and pricing strategies.
- Fostered strong relationships with suppliers to ensure quality resources and timely deliveries.
- Enhanced marketing efforts through social media engagement and local partnerships.
- Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
Cafe Manager (White Rabbit Cafe)
Big O Pte Ltd
01.2024 - 07.2024
- Supervised daily operations to ensure smooth workflow and excellent customer service.
- Managed inventory levels, minimizing waste and optimizing stock replenishment processes.
- Trained and mentored staff on service standards and cafe policies for improved performance.
- Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing productivity.
- Developed promotional strategies that increased customer engagement and sales revenue effectively.
Restaurant Bar Owner
Hideaway ( Wise Guys Pte Ltd)
12.2021 - 07.2024
- Established vendor relationships, negotiating contracts to secure favorable pricing for bar supplies and ingredients.
- Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
Craft Beer Sales Representative
Temple Cellars (TEMPLE OF GOOD SPIRITS PRIVATE LIMITED)
08.2020 - 09.2021
- Conducted product tastings and promotional events to educate consumers on craft beer offerings.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Trained and mentored new sales representatives on best practices and company values.
- Collaborated with marketing team to create targeted campaigns that increased brand awareness in the community.
- Enhanced customer satisfaction by providing exceptional product knowledge and personalized recommendations for craft beer selections.
Restaurant Manager
The Jolly Roger Bar
01.2017 - 03.2020
- Oversaw daily operations, ensuring exceptional service and efficient workflow in fast-paced environment.
- Developed training programs for staff, enhancing skills and improving customer satisfaction.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Logistics Coordinator
Prestige Ocean Pte Ltd
05.2016 - 12.2016
- Coordinated inbound and outbound shipments, ensuring timely delivery and compliance with regulations.
- Developed and maintained relationships with carriers, enhancing service quality and reliability.
- Collaborated with cross-functional teams to address supply chain challenges, driving collaborative solutions.
- Tracked orders and notified customers of status or potential delays.
Bar Waiter
The Jolly Roger Bar
01.2013 - 05.2016
- Provided exceptional customer service, enhancing guest experiences and ensuring satisfaction.
- Managed drink orders and delivery, ensuring timely service during peak hours.
Education
High School Diploma -
Singapore Polytechnic
500 Dover Rd, Singapore 139651 04.2001 -
Skills
Effective leadership
Employee scheduling
Beverage making
Menu development
Budget planning
Customer service
Problem-solving
Customer relationship building
Team collaboration
Decision-making
Relationship building
Small business operations
Timeline
Cafe Manager (White Rabbit Cafe)
Big O Pte Ltd
01.2024 - 07.2024
Bar Owner
Topsy@152 (Five Yards Pte Ltd)
01.2023 - Current
Restaurant Bar Owner
Hideaway ( Wise Guys Pte Ltd)
12.2021 - 07.2024
Craft Beer Sales Representative
Temple Cellars (TEMPLE OF GOOD SPIRITS PRIVATE LIMITED)
08.2020 - 09.2021
Restaurant Manager
The Jolly Roger Bar
01.2017 - 03.2020
Logistics Coordinator
Prestige Ocean Pte Ltd
05.2016 - 12.2016
Bar Waiter
The Jolly Roger Bar
01.2013 - 05.2016
High School Diploma -
Singapore Polytechnic
04.2001 -