Summary
Overview
Work History
Education
Skills
Timeline
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Ken Era Pablo

Ken Era Pablo

Summary

Seasoned Casino Dealer and Pit Supervisor with a proven track record at Marina Bay Sands, Nustar and Okada Manila. Excelled in enhancing customer satisfaction and maintaining rigorous compliance with gaming regulations. Demonstrates strong mathematical skills and exceptional adaptability, ensuring seamless operations and a positive gaming environment.

Overview

8
8
years of professional experience

Work History

Casino Dealer

Marina Bay Sands
Singapore
05.2023 - Current
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
  • Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
  • Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.

Pit Supervisor

Nustar Hotel and Casino
Cebu, Philippines
02.2022 - 02.2023
  • Promoted positive work culture by fostering strong communication among staff members during daily briefings.
  • Trained new dealers on proper gaming procedures, contributing to the professional development of team members.
  • Supported overall casino operations by collaborating with other departments, such as food and beverage or hotel services, to ensure seamless guest experiences.
  • Maintained strict adherence to gaming regulations through consistent compliance checks on both dealers and players.
  • Ensured accurate financial transactions by overseeing chip exchanges, cash-outs, and credit extensions.
  • Resolved guest disputes professionally and efficiently, upholding company policies while prioritizing customer satisfaction.

Casino Dealer

Okada Manila
Manila, Philippines
08.2016 - 02.2022
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.

Education

Bachelor Of Science In Nursing - Nursing Practice

Pamatasan Ng Lungsod Ng Marikina
Marikina
01.2010

Skills

  • Strong mathematical skills
  • Adaptability to Change
  • Excellent customer service
  • Calculating payouts
  • Patience and composure
  • Team player mentality
  • Reliability and punctuality
  • Accurate payouts
  • Flexible Schedule
  • Stress Tolerance

Timeline

Casino Dealer

Marina Bay Sands
05.2023 - Current

Pit Supervisor

Nustar Hotel and Casino
02.2022 - 02.2023

Casino Dealer

Okada Manila
08.2016 - 02.2022

Bachelor Of Science In Nursing - Nursing Practice

Pamatasan Ng Lungsod Ng Marikina
Ken Era Pablo