Ken Teng
Summary
Skilled Business Development leader offering 14 years of experience in leading sales and enhancing revenue. Bringing expertise in client acquisition along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Business Development (Coordination)
Resorts World Sentosa
01.2022 - Current
- Selected by senior management to lead the coordination and planning works for business development of the casino.
- Worked closely with senior management on the implementation of marketing plan and led the coordination for the Casino business development teams with marketing strategies.
- Enhanced revenue optimization by developing pipelines utilizing marketing and sales strategies.
- Collaborated with other casino department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased client base by developing and implementing effective business development strategies.
- Collaborated and organized various high profile events such as LIV Singapore, F1 GP, major concerts and events which were well-received by the targeted customer segments locally and regionally.
- Led the planning in VIPs management to maintain relationships and increase return customer base.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company through IT enhancements.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Established and maintained highly effective relationships with various departments such as Hotels, F&B, Partnerships, Sales and Marketing teams.
- Held weekly coordination meeting with all Sales Leads responsible for all key markets and ensuring the Sales teams of 150 were prepared on all upcoming marketing initiatives.
Acting Director, Business Development (Singapore)
Resorts World Sentosa
06.2021 - 12.2021
- Led the Sales team of 10-12 to focus on local market during Post Covid period.
- Achieved revenue targets every quarter through various strategy plans such as engaged affluent groups from supercars, high end property investors.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Snr Manager - Asst. Director, BD Sales (Indonesia)
Resorts World Sentosa
06.2015 - 05.2021
- Led for the Sales team responsible for Indonesia market and revenue growth with a strong database of VIP management.
- Developed marketing plan in lead generation, expanded the customer database through networking and referrals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Traveled frequently to Indonesia to penetrate into new networks
- In charge of the planning and organized large scale in-market events in Indonesia
Asst Manager - Manager, Sales Team (SEA)
Resorts World Sentosa
07.2012 - 12.2014
- New lead generation, customers retention and activation of long absent customers
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Management Trainee Program
Resorts World Sentosa
01.2011 - 06.2012
- Selected by Senior Management for Casino Management Trainee Program.
- Exposure to all casino departments (Gaming operations, Cashiering, membership etc.) to understand their day to day operation, mentored by departmental leads.
- Worked in group to present the challenges faced by operation managers, and provide solutions on operational efficiency.
- Built strong network within the departments, to create synergy among the sub-units and presented the post summary to the Casino lead.
Team Lead, Membership Services
Resorts World Sentosa
03.2010 - 12.2010
- Responsible on day to day membership operation and worked closely with the front line staff to ensure service standards were met.
- Planned the rostering and staff deployment.
- Handled customer feedback and provide prompt responses ensure maximum customer satisfaction.
Education
Bachelor of Arts - Psychology
Murdoch University
Singapore / Western Australia2013
Diploma in Biotechnology
Ngee Ann Polytechnic
Singapore2005
GCE 'O' Level
Montfort Secondary School
Singapore2001
Skills
- Customer Relationship Management
- Sales Statistics Analysis
- Event Planning
- Lead Identification and Generation
- Marketing
- Negotiations
- Sales Projections
- Strategic Planning
- Competitive Analysis
- Database Management
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Indonesian
Intermediate (B1)
Certification
- Harvard Business School Online, Management Essentials (2021)
- INSEAD Online, Business Strategy and Financial Performance (2021)
[Sponsored by Resorts World Sentosa]
Long Distance Running, Group Sports
- Advocate of group activities to build on strong teamwork, communications.
Timeline
Director of Business Development (Coordination)
Resorts World Sentosa
01.2022 - Current
Acting Director, Business Development (Singapore)
Resorts World Sentosa
06.2021 - 12.2021
Snr Manager - Asst. Director, BD Sales (Indonesia)
Resorts World Sentosa
06.2015 - 05.2021
Asst Manager - Manager, Sales Team (SEA)
Resorts World Sentosa
07.2012 - 12.2014
Management Trainee Program
Resorts World Sentosa
01.2011 - 06.2012
Team Lead, Membership Services
Resorts World Sentosa
03.2010 - 12.2010
Bachelor of Arts - Psychology
Murdoch University
Diploma in Biotechnology
Ngee Ann Polytechnic
GCE 'O' Level
Montfort Secondary School
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