Ken Pang
IT Operations & Digital Transformation Manager
Singapore
Summary
IT Operations and Digital Transformation professional experienced in leading enterprise IT infrastructure, cybersecurity, and service delivery initiatives. Delivered AI-powered automation solutions that enhanced operational efficiency and compliance visibility while driving digital transformation and strengthening cybersecurity posture. Focused on aligning technology solutions with business objectives through effective IT governance and stakeholder management.
Overview
14
14
years of professional experience
Work History
Senior IT Consultant
Equinor Asia Pacific Pte Ltd
01.2024 - Current
- IT Operations & Support
- Manage end-user IT operations and infrastructure, ensuring high availability and minimal business disruption aligned with enterprise SLAs.
- Provide responsive technical support and resolve critical incidents within defined timelines.
- Collaborate with global IT teams to align local implementation with enterprise architecture and governance standards.
- AI, Automation & Digital Engineering
- Leverage AI-assisted development tools including GitHub Copilot and Claude Code to accelerate solution development, improve coding efficiency, and reduce manual effort.
- Develop internal applications using Visual Studio Code, applying structured coding practices, modular design, and efficient debugging techniques.
- Apply prompt engineering techniques to optimize AI outputs for coding, workflow automation, documentation, and business use cases.
- Build and automate workflows using Microsoft Power Platform (Power Apps, Power Automate), significantly improving process efficiency and reducing manual tasks.
- Application Development & Business Solutions
- Built an IT Asset Management Application, enabling standardized registration, lifecycle tracking, and improved audit accuracy.
- Designed and implemented an HR onboarding/offboarding automation solution, streamlining user provisioning, access management, and device allocation across departments.
- Integrated automation and system workflows to improve coordination between IT, HR, and business stakeholders.
- Sanctions Dashboard & Notification System
- Designed and developed a Sanctions Monitoring Dashboard and Notification Application to enhance compliance visibility and risk management.
- Built centralized dashboards to aggregate, structure, and visualize sanctions-related data for proactive decision-making.
- Implemented automated alert mechanisms to notify stakeholders of flagged entities, sanctions updates, and compliance triggers in near real-time.
- Integrated multiple data sources to ensure accurate, consistent, and timely data flow.
- Reduced reliance on manual monitoring through automated insights and notifications, improving operational efficiency and compliance response.
- Collaborated with compliance and business teams to align with corporate governance and regulatory requirements.
- AI Tools, UI/UX & Innovation
- Experiment with ComfyUI for node-based generative AI workflows and automation prototyping.
- Apply Krita (AI-assisted) for image generation and visual design iterations.
- Explore open-source AI tools (e.g., OpenClaw) for rapid prototyping and experimentation.
- Bridge design 'development 'automation to deliver end-to-end digital solutions.
- Cybersecurity & Compliance
- Strengthen cybersecurity posture through awareness initiatives, proactive mitigation, and adherence to corporate security policies.
- Projects, Vendors & Continuous Improvement
- Lead AV and smart office improvements to enhance collaboration experience.
- Drive continuous improvement initiatives focusing on automation, efficiency, and service excellence.
Senior IT Administrator
Ed Zublin AG Singapore Branch
07.2017 - 01.2024
- Managed IT infrastructure, improving performance, reliability, and uptime.
- Reduced downtime through proactive monitoring and disaster recovery strategies.
- Strengthened IT security using enterprise tools and controls.
- Implemented virtualization technologies to optimize resources.
- Managed IT vendors, procurement, and asset lifecycle processes.
Software Support Specialist
Info-Tech System Integrator Pte Ltd
05.2014 - 07.2017
- Delivered software support and troubleshooting, improving customer satisfaction.
- Collaborated with development teams to resolve product issues efficiently.
- Built knowledge base to enhance support efficiency.
System Administrator
OCBC Bank
04.2012 - 04.2014
- Managed server infrastructure to enhance system performance and reliability.
- Strengthened security through comprehensive patching and proactive vulnerability management.
- Implemented robust backup and disaster recovery strategies to ensure data integrity and availability.
Education
Bachelor - Information System Engineering
University Tunku Abdul Rahman
Malaysia01-2012
Skills
Infrastructure & Enterprise Systems Cybersecurity & Compliance AI, Automation & Digital Transformation Development & Analytics Collaboration & Productivity Tools
IT Leadership & Service Management
IT Service Delivery
IT Operations Management
IT Governance
IT service management
Change control
Incident management
ServiceNow
Vendor Management
Stakeholder Management
Budget Planning
Business continuity
Disaster recovery
Cybersecurity Risk Management
Vulnerability assessment
Data Protection
Regulatory Compliance
Audit Support
Risk management
Digital transformation
Process Automation
Workflow Optimization
Process improvement
Microsoft 365 Administration
Azure Active Directory / Entra ID
Active Directory
DNS / DHCP
Endpoint Management
Device Lifecycle Management
Enterprise Infrastructure Support
Asset management
Network Troubleshooting
Virtualization Technologies
Patch Management
Access management
Security training
AI Adoption & Enablement
Microsoft Power Platform
Power Apps
Power Automate
Application development
Low-Code Solutions
Visual Studio Code
Application Design
Requirements analysis
Solution Architecture
Dashboard Development
Data Visualization
Business assessment
Process Mapping
Documentation
Microsoft Teams
SharePoint Online
OneDrive
Figma
Jira
Confluence
GitHub Copilot
Claude Code
Prompt Engineering
Confluence
Timeline
Senior IT Consultant
Equinor Asia Pacific Pte Ltd
01.2024 - Current
Senior IT Administrator
Ed Zublin AG Singapore Branch
07.2017 - 01.2024
Software Support Specialist
Info-Tech System Integrator Pte Ltd
05.2014 - 07.2017
System Administrator
OCBC Bank
04.2012 - 04.2014
Bachelor - Information System Engineering
University Tunku Abdul Rahman