Summary
Overview
Work History
Education
Skills
Timeline
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Ken Lim

Summary

Skilled Optician with a proven track records, enhancing customer satisfaction through exceptional service and expert eyewear adjustments.

Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Optician

Eye Do Optic
07.2024 - 02.2025
  • Solve difficult edging issues.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.

Manager Optician

Capitol Optical
10.1999 - 07.2024
  • Solve difficult edging issues
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Assistant Operations Supervisor

Mvision Optical Pte Ltd
03.2016 - 04.2017
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Maximized productivity by creating and maintaining a well-organized work environment.
  • Collaborated with management to establish goals and objectives for the department, tracking progress towards their achievement.
  • Enhanced communication between departments by implementing regular team meetings and updates.
  • Provided exceptional support to employees, resolving issues quickly to minimize downtime.
  • Maintained safety standards in the workplace, resulting in fewer accidents and injuries.
  • Supported cross-functional teams in their efforts to streamline business processes.

Education

Full Registered Optician (Dispensing & Refraction)

OOB
01-2008

Mechanical Engineering

ITE
01-1992

Skills

  • Customer service
  • Edging
  • Computer skills
  • Optical measurements
  • Repairing glasses
  • Optical dispensing
  • Adjusting eyewear
  • Retail sales
  • Visual acuity testing
  • Optical equipment operation
  • Eyewear brands

Timeline

Optician

Eye Do Optic
07.2024 - 02.2025

Assistant Operations Supervisor

Mvision Optical Pte Ltd
03.2016 - 04.2017

Manager Optician

Capitol Optical
10.1999 - 07.2024

Full Registered Optician (Dispensing & Refraction)

OOB

Mechanical Engineering

ITE

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Ken Lim