Kemi Permata Chua

• Managed and implemented Card issuance, Banking As a Service (BaaS), X-Border Pay In and Pay Out solution via API.
• Led presales, including API demo/walkthrough, proposing solution artifacts (flow/documentation), and brainstorming client's use cases to fit into NIUM's products.
• Acted as customer's voice to internal cross-functional team (Product, Delivery, Tech, Operations, Compliance, Sales) to voice out product/production issues and change requests.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Designed customized solutions for proposals to potential customers.

• Established criteria for each milestone within product roadmap to measure developmental progress.
• Managed and developed product strategy, roadmap of Razer Pay and Card products (closed loop and open loop e-wallet) with cross-functional team (technology, regulation, marketing, legal and operational team.
• Conceptualized and deployed enhanced product features and optimized implementation, including review and sign-off of product requirement; vendor/partner selection.
• Monitored product performance metrics (TPV, MAU) to update promotional strategies and maximize product performance.

• Managed and developed payment products for multi-currency travel, corporate payout/payment and expense, and fleet cards.
• Designed and developed business requirements, use cases, specifications, and product features into detailed work order for development team.
• Analyzed market and competitive landscape to support new product launches and go-to-market strategies. This involves business case, product P&L, identifying gaps and providing recommendations, alignment with cross-functional team and regulation, liaising with legal for legal advice, and project management from a product perspective.
• Developed product collateral and sales tools, including internal training and support to sales team members through pre-sales and client meetings, RFP responses, and product demo

• Demonstrated unified mPOS and business payment products, specific features, and technical advice (API integration) to clients or during card payments events.
• Worked with internal sales team to build selling strategy within target accounts and provided pre-sales and post-sales support.
• Developed and established strong relationships with strategic partners and clients.
• Delivered company representation at relevant events to high-level executives and networking and lobbying for company products.

• Responsible for providing technical/analytical consulting and sales support service in initial sales project discussion or pre-sales.
• Worked with C-level users to define business requirement and managed relationship with key stakeholders.
• Responsible for requirement gathering and developing business requirement specifications, use cases, and functional requirement specifications.
• Accountable for end-to-end SmartVista implementation and Go-Live, including client hand-holding during system integration test (SIT), user acceptance test (UAT), and Post-Go-Live stages.

Product Owner | 2014-10 - 2015-01

• Managed OneInterface solution for seamless integration between retail/hotel POS system and credit card payment terminals.
• Owned and prioritized product backlog.
• Supported implementation of new features by outlining plans and specifications, such as how, where, and when each component would work.

Team Leader, QA | 2012-04 - 2014-09

• Managed QA functions: defect management strategy, test planning & execution, and drive QA process, including debugging code and locating root causes of problems by reviewing configuration files and logs.
• Created accurate and efficient test scripts in TestLink to manage automated testing of certain products and features.
• Maintained bug reporting system for all logged defects, delegating issues to development team for fixes.

Senior Terminal Analyst | 2010-04 - 2012-03

• Collaborated on all stages of systems development life cycle, from gaps analysis and requirement gathering to production releases.
• Provided technical leadership to development team and reviewed technical requirement documentation to ensure technical accuracy.

• Responsible for system analysis, design, and development of POS terminal and internet payment gateway solutions.
• Interfaced with cross-functional team of business analysts, sales, project managers, and technical support professionals to design and develop POS terminal, POS EMV contactless reader, dynamic currency conversion (DCC), and loyalty reward solutions for top 3 banks in Singapore, Malaysia, Indonesia, and Thailand.
• Provided pre-sales support to sales team.

• Responsible for system analysis, design, and development of JAVA based software and telco prepaid top-up gateway application
• Performed regression and system-level testing to verify software quality and function before release.
• Provided support for production issues

• Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities, and online learning systems.
• Taught diverse undergraduate students by implementing various learning styles.
• Collected and graded assignments to give detailed feedback, including papers and exams.

Software Lab. Manager | 2005-09 - 2007-02

• Led and managed staff deployment effectively, recruited staff, and was responsible for motivating, training, and disciplining staff.
• Participated in faculty meetings and contributed to curriculum review.
  Supervised computer lab classes to ensure day-to-day running of computer lab and all students learning activities were in safe and productive environment.
• Oversaw work of 10-person team of software lab assistants focused on educating more than 200 students

Software Lab. Subject Coordinator | 2005-03 - 2005-08

• Provided subject matter expertise on all courses, materials, and lesson plans.
• Collaborated with faculty to determine course objectives. Participated in faculty meetings and contributed to curriculum review.
• Developed and was responsible for quality of programming subject's content, including quizzes and exams.

Software Lab. Assistant | 2004-02 - 2005-02

• Prepared and delivered lectures in computer lab session.
• Collected and graded assignments to give detailed feedback, including quizzes and exams.
• Developed programming subject's contents.