KE MIN TAN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
Huawei
05.2024 - Current
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Manager
NEC
04.2023 - Current
- Become the reliable point of contact for clients that is required to establish a strong business relationship
- Responsible for driving client satisfaction and taking ownership throughout the entire lifecycle to make sure sales, projects, and solution are delivered and meeting clients expectation
- Grow revenue and margin targets and maximize sales opportunities in various segments
- Influence and work closely with vendors to achieve required results
- Prepare customer proposals, reply to tenders, RFQs, etc
- In close coordination with the project teams
- Create and lead sales strategies to enter into identified market or customers.
Product Executive (HPE)
IngramMicro
07.2022 - 04.2023
- Product and inventory management of HPE products (Server /Storage)
- Conceptualizing marketing programs, developing of the channel and end-customer demand generation
- Engagement and cultivation of strong rapport with partners and vendors
- Gathering of market intelligence on new products, industry trends, competitive development, and constant evaluation of potential new product lines
- Channel development and training.
Inside Sales Representative
Leaseweb
07.2019 - 06.2022
- Performs transactional sales with new and non-named existing customers
- Responsible for developing and improving processes such as workflow management and procedures to support the sales process and participates in the development of requirements for sales support systems
- Responsible to timely provide input for Finance (invoicing) and Operations (i.e
- Capacity Management)
- Responsible that the web shop content always matches with available servers in the data centers by constantly managing the web shop
- Assist the global customer care (L1) team with support for LeaseWeb Asia Pacific customer
- Over achieve target 180% year 2021.
Sales Representative (Oracle Division)
Techdata
09.2018 - 07.2019
- Sell to new and existing accounts
- Maintaining and expanding sales with existing partners’ accounts, up-selling & cross-selling product offerings services & capabilities
- Provide day-to-day customer service and up to date product information
- Prepare & provide quotations, configurations, special price management, and communications to partners.
Sales Operation
QUEST Software
09.2015 - 09.2018
- Submitting quotes for VSOE compliant check
- Re-pricing for South Asia, ANZ and India (Siebel)
- Auto-ordering quote using Siebel
- Response to any request to Credit and Rebill.
Education
Banking Finance -
Multimedia University
Malaysia06-2011
Skills
- Converting leads
- Account development
- Sales Development
- Complaint Management
Hobbies
Travel
Piano
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Account Manager
Huawei
05.2024 - Current
Account Manager
NEC
04.2023 - Current
Product Executive (HPE)
IngramMicro
07.2022 - 04.2023
Inside Sales Representative
Leaseweb
07.2019 - 06.2022
Sales Representative (Oracle Division)
Techdata
09.2018 - 07.2019
Sales Operation
QUEST Software
09.2015 - 09.2018
Banking Finance -
Multimedia University
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