KELVYN ONG

• Cultivated strong professional network, facilitating opportunities for collaboration and growth.
• Increased revenue growth by identifying, pursuing, and closing new alliance opportunities with key vendors to achieve customer outcomes.
• Collaborated closely with sales teams to drive revenue through joint selling efforts and leveraging partner networks.
• Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.
• Established team priorities, maintained schedules and monitored performance.

Selected Achievements:

• Developed and managed rebate program, resulting in additional 6-7 figure revenue for company.
• Constant engagement with both internal and external customers, achieved average 20% YoY growth.
• Developed systematic process of nominating staff for enablement and certifications.
• Well-versed in agreements, contracts and proposals.
• Averagely on-boarding 15 new partners on annual basis.
• Improved partner satisfaction rates by addressing concerns promptly and offering solutions.

• Covering ASEAN and North Asia regions.
• Recruiting new channel partners through understanding their business and matching solution offering to achieve outcomes.

Selected Achievements:

• Enhanced partner satisfaction by consistently meeting and delivering solutions that meets their customers needs.
• Cultivated client relationships using strong issue resolution and dynamic communication skills.

• Manage the entire sales process through qualification, proposal & pricing negotiations, contract laws, service delivery and post-implementation follow-up.
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Started initiative to implement SalesForce and part of project team to implement the solution.
• Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.

Selected Achievements:

• Established SalesForce that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
• Negotiated and successfully brought British Telecom onboard as a strategic partner to resell 1-Net services with $2.3m annual revenue. Convinced them to set up a Point-of-Presence within 1-Net data center to enhance their value-add and enable 1-Net to have global reach via BT’s network.
• Secured enhanced value-add to 1-Net by negotiating direct cross-connectivity to KDDI Telehouse data center to enable global reach for 1-Net and for KDDI to resell 1-Net services. Successfully closed a significant deal ($720k) after account was dormant.
• Effected change in pricing model for data center services in order to stay competitive and to reduce overheads. Key driver to influence decision to streamline service offerings.

• Supporting and taking the lead for B-end leads from Americas and European offices to close deals.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients and partners.
• Leading new channel partners acquisitions: supporting them via sales training, driving new initiatives, pre-sales & post-sales support to ensure customer & partner satisfaction.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Selected Achievements:

• Worked closely with American colleagues to successfully negotiate a $3.2m worldwide renewal deal for networks and managed services with a major pharmaceutical company.
• Successfully closed $1.2m connectivity deal for Indo-China region.

• Managed a diverse portfolio of channel partners, ensuring consistent revenue growth and high levels of customer retention.
• Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
• Streamlined processes for partner enablement by creating standardized materials tailored for specific vertical segments or industries to address customer needs.
• Evaluated the effectiveness of existing incentive programs regularly making necessary adjustments to optimize performance and cost efficiency.

Selected Achievements:

• Organized events such as trade shows, conferences, and partner summits together with the marketing team, with the aim of strengthening relationships within our channel network while showcasing our products and services.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions with dormant partners, growing revenue by 15% year-on-year.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Full management on the costing of voice service, ensuring margins meets corporate requirements.

Selected Achievements:

• Increased revenue by 20% annually through new customer acquisitions and overachieving quota in a competitive market

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Enhanced partner engagement through regular updates on product developments and industry news.
• Providing pre-sales & post-sales support to ensure timely delivery and project implementation
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

Selected Achievements:

• Grew annual revenue by at least 20% year-on-year
• Worked together with a partner to win a RFP deal worth over $500k