KELVIN LIM WEI CHAO
Singapore
Summary
Hard-working professional with 5 years of experience and a proven knowledge of customer service, customer retention, and relationship management. Aiming to leverage my skills to successfully fill the Sales Executive role at your company. Dedicated professional with strong expertise in Customer Service, Customer Retention, and Relationship Management. Delivered exceptional customer experiences through effective communication and problem-solving skills. Aims to contribute to the Sales Executive role by leveraging a customer-centric approach. Friendly and reliable with knack for creating welcoming environments. Excellent communication and teamwork skills ensure smooth interactions with both customers and colleagues. Quick learner who adapts easily to new tasks and enjoys contributing to positive atmosphere. Eager to bring enthusiasm and dedication to new role in customer-focused setting.
Overview
11
11
years of professional experience
Work History
Bar Barista
AAPC services PTE LTD
12.2022 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Greeted and connected with every customer, recommending drinks and pastries.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Fostered a positive and welcoming atmosphere, engaging with customers to ensure a memorable cafe experience.
CUSTOMER SERVICE EXECUTIVE
I-Vic International PTD LTD
Singapore
09.2020 - 12.2022
- Handled phone calls from field personnel and customers.
- Communicated with customers, generators, and contractors.
- Educated customers on features, benefits, guidelines, and processes.
- Provided great customer engagement in a positive and approachable manner.
- Collaborated with team members to encourage teamwork.
BAR MANAGER
The Good Beer Company
Singapore
09.2017 - 03.2020
- Managed commission associates by setting daily, weekly and monthly goals.
- Demonstrated positive role model for customer service.
- Developed working knowledge of industry, products and customers.
- Offered professional, friendly greeting and engaging service.
- Maintained brand standards of service and operations.
ASSISTANT MANAGER
Menu PTD LTD
Singapore
07.2015 - 03.2017
- Maintained professional and friendly environment with customers, subordinates and supervisors.
- Maintained updated information in sales and marketing systems.
- Assisted Store Manager in management of freight flow.
- Maintained professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.
- Communicated verbally and worked cooperatively with employees and customers.
Education
Diploma - Hospitality and Tourism Management
KAPLAN SINGAPORE
Singapore, Singapore08.2018
Skills
- Customer Service
- Oral Communication
- Work Ethic
- Customer engagement
- Beverage preparation
- Cleanliness standards
- Team collaboration
- Effective communication
- Problem solving
Languages
English
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Timeline
Bar Barista
AAPC services PTE LTD
12.2022 - Current
CUSTOMER SERVICE EXECUTIVE
I-Vic International PTD LTD
09.2020 - 12.2022
BAR MANAGER
The Good Beer Company
09.2017 - 03.2020
ASSISTANT MANAGER
Menu PTD LTD
07.2015 - 03.2017
Diploma - Hospitality and Tourism Management
KAPLAN SINGAPORE