Kelvin Tan Cheng Xiang
Singapore
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Courtyard by Marriott
07.2022 - 11.2022
Internship with Courtyard by Marriott, assisted with front of house duties and back of house paperworks.
Able to execute all task with minimum time frame of learning.
Hotel Management Trainee
Rendezvous Hotel Singapore
07.2019 - 12.2019
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
Service Crew
Les Amis
07.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Part-time Service Crew
The French Table
01.2014 - 02.2017
Service Crew
McDonald's
02.2013 - 11.2013
Education
Diploma - Hospitality And Business Management
Republic Polytechnic
Singapore05-2023
HNITEC - Hospitality Operation
Institute of Technical Education ITE College West (Chua Chu Kang)
05.2025
NITEC - Food & Beverage Operations
Institute of Technical Education ITE College West (Chua Chu Kang)
01.2018
GCE 'N' LEVEL - undefined
Yishun Secondary School
01.2016
PSLE - undefined
Yishun Primary School
01.2011
Skills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Building relationships
- Cash handling
- Document control
- Hospitality services
- Task delegation
- Guest relations
Accomplishments
- Earned "Les Amis Scholarship" in 2018.
- Director List In ITE Nitec 2018
- CDC & CCC Awards in 2017 and2018
- CDC & CCC Scholarship in 2017
Personal Details
English (Both written and spoken flute), Mandarin (Spoken Only)
References
- Hasnah, Syed Ahmad, Class Advisor, Hasnah_syed_ahmad@ite.edu.sg, 90472145, ITE College West, Class Advisor
- June, Chin, Class Advisor, june_w_f_chin@ite.edu.sg, 93665320, ITE College West, Class Advisor
Awards
2018, CDC & CCC-ITE Scholarship, Les Amis Scholarship, Merit Bursary Award, 2017, CDC & CCC-ITE Scholarship, Best Class Award (2017), Worldskills Qualifying, Completed ANZ MoneyMinded program, Director List (June), ITE College West Challenge Shield Captain’s Ball (Men) 1st Runner Up, ITE College West Challenge Tug Of War (Men) Gold, 2015, Edusave Certificate of academic Achievement, Edusave Merit certificate, Edusave EAGLES Award, SYF (Performing Arts) Distinction Achiever (Drama), 2014, Edusave Good Progression Award, National Youth Achievement Award (Bronze), Completed Cignature (Culinary), 2013, Edusave Good Progression award (EAGLES), Edusave Academic Award (MERIT), Self-building program (Graffiti), 2012, Edusave Award Merit Award, Inner Class Badminton 2nd Runner Up, 2011, Edusave Award Merit Award, Inner Class Badminton 2nd Runner Up, 2010, Top in Cohort (YPS), Best Progression Award (YPS), Edusave Award (Best Progression), Edusave Merit award
Co-Curricular Activities
2012-2016 Assistant Chairman of (D’lite) CCA YSS Amazing Race Participle 2010-2016 Host for YSS CCA Fair 2014 Main Casting Crew for CCA (D’lite) Participle for Inter-class Captains Ball Performer for CCA Fair 2017-2018 Competed in ITE College West Challenge Shield Captain’s Ball Boys Competed in ITE College West Challenge Shield Tug-of-war Boys Competed in World Skills Competition Competed in FNN The Great Mocktail Mix
Training
- 2017
- Food Beverage Safety and Hygiene Policies and Procedures at Institute of Technical Education (ITE)
Timeline
Front Office Receptionist
Courtyard by Marriott
07.2022 - 11.2022
Hotel Management Trainee
Rendezvous Hotel Singapore
07.2019 - 12.2019
Service Crew
Les Amis
07.2018 - 03.2019
Part-time Service Crew
The French Table
01.2014 - 02.2017
Service Crew
McDonald's
02.2013 - 11.2013
HNITEC - Hospitality Operation
Institute of Technical Education ITE College West (Chua Chu Kang)
NITEC - Food & Beverage Operations
Institute of Technical Education ITE College West (Chua Chu Kang)
GCE 'N' LEVEL - undefined
Yishun Secondary School
PSLE - undefined
Yishun Primary School
Diploma - Hospitality And Business Management
Republic Polytechnic
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Imani LewisImani Lewis
Houseman/Housekeeper at Courtyard by Marriott-Larkspur, CAHouseman/Housekeeper at Courtyard by Marriott-Larkspur, CA
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
John Jethro E. GanzonJohn Jethro E. Ganzon
Cloud Infrastructure Team Lead at AccentureCloud Infrastructure Team Lead at Accenture