Chua Ming Gang, Kelvin
Sengkeng
Summary
Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
GUEST SERVICE AGENT
MARINE BAY SANDS
06.2013 - Current
- Ensure that the pool concierge is well-stocked with sufficient towels for guest comfort.
- Maintain a high standard of appearance and cleanliness at the concierge.
- Assist guests by directing their requests to the appropriate area.
- Make calls to guests' rooms to confirm any requirements or requests.
- Observe guests' reactions and communicate regularly with management to ensure guest satisfaction.
- Maintain and organize storage areas for towel inventory.
- Perform any other duties and responsibilities as assigned by management.
GUEST SERVICE AMBASSADOR
MARINE BAY SANDS
06.2013 - Current
- Greet and assist hotel guests and visitors upon entering the SkyPark.
- Ensure the SkyPark remains clean, well-maintained, and presentable.
- Interact with guests and visitors, answering their inquiries to enhance their experience.
- Provide clear directions to attractions such as the observation deck and shopping mall.
- Monitor activities on the SkyPark and promptly report any suspicious individuals, items, or activities to the Security Department.
LIFEGUARD - POOLS AND RECREATION
MARINE BAY SANDS
06.2013 - Current
- Maintain constant surveillance of guests in the pool and take immediate action to ensure their safety in case of an emergency.
- Provide emergency care and treatment as needed until emergency medical services arrive.
- Always present a professional appearance and attitude while maintaining a high standard of customer service and friendliness toward guests.
- Prepare and maintain accurate activity reports.
- Perform other job-related duties as assigned.
STORE ASSISTANT
DB SCHENKER
03.2012 - 03.2013
- Perform day-to-day warehouse activates including receiving picking, packing, goods releasing & unsnuffing
- To perform routine stock counts will help you to keep track such as misplaced or lost stock
- Understand and demanded with all related warehouse operation processes
- Warehouse Management System (HTS WMS) is a cutting-edge inventory management system that assists clients to manage daily in-coming and out-going shipments
- Upkeep warehouse safety as equipment and put back safe
Education
HIGHER NITEC - GAMES DESIGN AND DEVELOPMENT
ITE COLLEGE CENTRAL MACPHERSON
04.2010
NITEC - BUILDING SERVIES TECHNOLOGY
ITE COLLEGE CENTRAL BEDOK
12.2005
Skills
- English
- Chinese (Written & Spoken)
- Microsoft Word 2019
- Microsoft PowerPoint 2019
Awards
- Forbes Travel Guide, Marine Bay Sands, Marine bay sands has won the FORBES TRAVEL GUIDE 5-star rating under the PAIZA COLLECTION FOR 2025, recognizing its excellence in hospitality, luxury hotel accommodations and fine dining.
- Best of Best Awards 2021, 03/28/22, Marine Bay Sands, Congratulations on the nominated the Best of Best Award in MAR 2021 the award of nominated in the department of Hotel Operations as Pool and Creations and the best outstanding TM of this award.
- Best Performer Award 2021 / One MBS Quarter One, 01/01/21 to 03/31/21, Marine Bay Sands, Congratulations on the winning the Best Performer Award winner in quarter one JAN 2021 to MAR 2021 the award winner in the department of Hotel Operations as Pool and Creations and the best outstanding TM of this award.
- The Excellent Service Award (EXSA) / STAR Award Winner, As EXSA Star winners award 2020 a role model to show my hard work to the guest and my TM to know the extra a mile on guest services a providing my best service to our guests.
- Singapore Quality Award, 10/11/19, Marine Bay Sands, Marina Bay Sands (Hotel, F&B and MICE) has been awarded the prestigious 2019 Singapore Quality Awards SQA - is the highest national award for organizations who have achieved the Business Excellence standard.
Certification
- First Aid Certification
- CPR/AED Certification
- National Survival Swimming Award (Bronze 22 Dec 2001, Sliver 14 Apr 2002 and Gold 05 Oct 2002)
- Awarded Class 3 Driving Lesson issued on Date: 18 Nov 2008
- Lifesaving 1,2,3 Awards (The Singapore Life Saving Society 14 June 2016)
- Bronze Medallion Certificate (14 October 2016)
- Successfully completed the Handling Difficult Customers Professionally course at the SNEF Corporate Learning Centre. (4 & 5 March 2019)
Swimming and Photography
I enjoy swimming on my days off and staying fit.
My hobbies include photography, exploring food, nature and traveling.
Languages
Japanese
Beginner (A1)
Timeline
GUEST SERVICE AGENT
MARINE BAY SANDS
06.2013 - Current
GUEST SERVICE AMBASSADOR
MARINE BAY SANDS
06.2013 - Current
LIFEGUARD - POOLS AND RECREATION
MARINE BAY SANDS
06.2013 - Current
STORE ASSISTANT
DB SCHENKER
03.2012 - 03.2013
NITEC - BUILDING SERVIES TECHNOLOGY
ITE COLLEGE CENTRAL BEDOK
HIGHER NITEC - GAMES DESIGN AND DEVELOPMENT
ITE COLLEGE CENTRAL MACPHERSON
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