Kelmen Chai

Company Overview: BUILDING MATERIAL MANUFACTUTERER (FIBRE CEMENT BOARD DIV)

• Customer support and key account management in the assigned region (Oceania, SPI, Taiwan Mid East, Europe, S.E.A, Africa)
• Built long-lasting client relationships through excellent customer service and consistent follow ups.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Preparation of / participation in events & exhibitions
• Coordinated logistics operations for the export department, ensuring timely and cost-effective delivery solutions were in place for all shipments.
• Active collaboration with (internal / external) technical support team for support to wall solution
• Follow-up of quotations and routine reporting.
• Maintained thorough documentation of all export transactions, adhering strictly to relevant legal regulations and compliance requirements.
• Spearheaded cost reduction initiatives within the export division without compromising product quality or customer satisfaction levels.
• Partnered with finance departments to manage currency fluctuations effectively, mitigating risks associated with foreign exchange transactions.

Company Overview: BUILDING MATERIAL MANUFACTURER (GLASS DIV)

• Customer support and key account management in the assigned region (Malaysia & Singapore)
• Close relation with domestic customer - knowing their business plans inside and outside of their country.
• Architectural consulting / presentations / specification support
• Discover commercial opportunities.
• Sales approach to Direct customer – glass processors (offering processing audit and certification processing quality)
• Indirect customer – facade contractors (offering supply chain – direct supply or indirect supply)
• Direct supply – supply finished processed glass.
• Indirect supply – helping certified processor and promote their processing supply.
• Active collaboration with (internal / external) technical support team – based in India & Europe Team
• Project acquisition and consulting with involved stakeholders (Architects & Facade consultants)
• Obtaining and exchanging project leads / information to external and internal customer
• Follow-up of quotations and routine reporting.
• Preparation of / participation in events & exhibitions
• Claim inspections and complaint processing.
• Acquire market intelligence and develop counter measures to competition. (BCI Central Network)
• Preparation and assistance for customer and internal training.

Achievements:

• Malaysia 2017 - 2023 Active years of progress 4.5 years, lockdown during pandemic.
• Malaysia - Starting with 1 certified glass processor, final certified total 5 Malaysia glass processors in early year 2020 Total Malaysia performance glass processors: 6-8 processor (certified 62%) Malaysia non-performance glass processor: 25-30 processors (no relevant toward our solar control glass)
• Progressive increment projects size for Malaysia (first year USD 300k – 800k per year) Total supplied 270,000m2 of sales in Malaysia processing capacity (17 local projects + 3 oversea projects) Total of value USD 3.3mil Singapore 2020 - 2023
• Singapore – from nil processor and final with 2 intended to be certified processors.

Company Overview: GLASS PROCESSING COMPANY

• PROJECT SALES
• Customer support and key account management
• Sales approach to facade contractors
• Project acquisition and consulting with involved stakeholders (Architects & Facade consultants)
• Follow-up of quotations and routine reporting.
• Preparation of / participation in events & exhibitions
• Claim inspections and complaint processing.

• Company Overview: THERMAL PAPER PRINTING COMPANY
• PROJECT SALES
• THERMAL PAPER PRINTING COMPANY

Company Overview: GLASS PROCESSING COMPANY

• Customer support and key account management
• Sales approach to facade contractors
• Project acquisition and consulting with involved stakeholders (Architects & Facade consultants)
• Follow-up of quotations and routine reporting.
• Preparation of / participation in events & exhibitions
• Claim inspections and complaint processing.
• Achievements: Reason for leaving: better opportunity offered