Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Wong

Summary

Highly adaptable and driven individual with 9 years of experience in client facing roles and a demonstrated record as a founder of an e-commerce store. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Keen interest in partnership management and business improvement.

Overview

8
8
years of professional experience

Work History

Country Director (USA)

Nanyang Technological University
01.2020 - 05.2021
  • Built a network of startup partners and accelerators in the West Coast, doubled the portfolio by 50% and led the expansion of NTU's entrepreneurial program from the Bay Area to Seattle
  • Singlehandedly oversaw the program operations in the Bay Area
  • Collaborated with accelerators and government agencies (EDB) for cross- functional promotion of NTU's program brand value and proposition
  • Worked alongside with startups (with focus on Seed & Series A companies) to provide insights into Singapore’s startup ecosystem while fulfilling talent needs
  • In charge of a 2-man team in Denmark and Netherlands to grow Europe’s portfolio of companies and conducted bi-monthly pipeline meetings with Singapore headquarters
  • Amidst COVID and ongoing geo-political dynamics, worked with Singapore government agencies to understand how US developments will impact
  • Singapore's programs
  • Monitored the startup climate during COVID and provided suggestions to improve the entrepreneurship program in an evolving situation
  • Constantly reviewed the program’s value to the school and our partners

Bay Area Representative

Nanyang Technological University
06.2019 - 12.2019
  • Developed and deepened relationships with existing companies to ensure continuous support for NTU's entrepreneurship program
  • Engaged with founders of startups and incubators to understand their hiring needs
  • Collaborated with marketing department to support program's objectives and client acquisition

Product Marketing Manager

Straits Journeys
07.2018 - 12.2018
  • Travel startup
  • Identified and recommended new products by reviewing tour ideas and gathering feedback from internal and external stakeholders to meet traveller expectations
  • Conducted interviews with travellers for Marketing team and gathered feedback to improve future tour products
  • Managed and coordinated USA operations, including coordinating platform development, lead sourcing, onboarding, customer relations and marketing

Senior Business Development Manager (SEA)

Euromonitor International
06.2016 - 12.2017
  • B2B Regional Lead for growing and originating new accounts in travel and consumer electronics
  • Top 10 sales campaign winner, repeated sales win from clients in new territories
  • Achieved by proven networking, effective sales pitching and rapport-building
  • Grew existing portfolio of accounts with Southeast Asia coverage of Thailand,
  • Malaysia and Indonesia
  • Succeeded through effective sales strategy and solid value propositions
  • Worked closely with consulting team to deliver consulting solutions for airlines, airports and OTAs to drive corporate performance, they include trend analysis, product positioning, competitive intelligence tracking and market measurement projects
  • Collaborated with Marketing & Communications to launch campaigns and webinars and subsequently converting prospects to clients
  • Provided usable content for MarCom team to use in online and offline collaterals
  • Presented used case studies for Sales & Account Management teams to convert proposals to win deals
  • Prepared presentation decks with effective demo stories to simplify clients’ understanding of business problems and thereafter provide actionable strategies
  • Promoted from Regional Development Manager (RBDM) to Senior DM in Nov

Founder

Tasselline
10.2014 - 11.2015

Broke even within 6 months from the first launch. Enabled by detail-orientated role in a start-up – experienced in Supply Chain Management, Procurement, Marketing, and Customer Service

Financing Solutions Manager

Maybank Singapore
10.2012 - 03.2014

Team Lead (Jul 13 – Mar 14): Team exceeded YTD sales target by 20% on average. Achieved via peer leadership, guidance, and coaching

Individual Contributor (Oct 12-Jul 14): Consistently hit 100% of target monthly. Awarded Service Quality Performer in March 2013. Achieved via effective stakeholder management (Clients, Agents) and proven sales pitching

Sales Executive

Sentosa Development Corporation
02.2011 - 10.2012
  • Part of 5-man team winning an average of 200 events in Sentosa annually with up to 5000 pax for large-scale events
  • Attained through effective sales pitches and proposals
  • Project lead in rolling out new event package with 4 different island partners
  • Enabled through the demonstration of cross collaboration effort and relationship building skills
  • Education

Education

Bachelor of Science - Hotel Adminstration

University of Nevada Las Vegas
Las Vegas, Nevada
06.2010

High School Diploma -

Temasek Polytechnic
Singapore
05.2007

Skills

  • Analytical Thinking
  • Customer Engagement Strategies
  • Consultative Selling Techniques
  • Business Partnerships

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Bahasa Indonesia
Beginner (A1)

Timeline

Country Director (USA)

Nanyang Technological University
01.2020 - 05.2021

Bay Area Representative

Nanyang Technological University
06.2019 - 12.2019

Product Marketing Manager

Straits Journeys
07.2018 - 12.2018

Senior Business Development Manager (SEA)

Euromonitor International
06.2016 - 12.2017

Founder

Tasselline
10.2014 - 11.2015

Financing Solutions Manager

Maybank Singapore
10.2012 - 03.2014

Sales Executive

Sentosa Development Corporation
02.2011 - 10.2012

Bachelor of Science - Hotel Adminstration

University of Nevada Las Vegas

High School Diploma -

Temasek Polytechnic
Kelly Wong