KELLY KOO PUI LING
Singapore
Summary
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant(AR Support)
Boncafe International Pte Ltd
08.2022 - Current
- Managed end-to-end order processing for B2B and B2C clients (e.g. NTUC, Redmart, cafés, offices, restaurants, distributors), ensuring accuracy against purchase orders.
- Issued Proforma Invoices (PI) and generated Statements of Account (SOA); followed up on outstanding balances with customers and sales teams.
- Coordinated closely with Accounts Receivable to verify credit status before releasing new orders.
- Supported payment collection and new customer account setup in collaboration with sales personnel.
- Handled customer enquiries, complaints, returns, credit notes, and replacements with timely resolution.
- Communicated proactively with customers on order status, delivery timelines, and changes.
- Worked closely with warehouse teams to ensure inventory availability, FIFO compliance, and expiry date control.
- Liaised with third-party delivery partners to resolve delivery issues promptly and ensure successful order fulfillment.
- Managed high-volume calls and emails with internal and external stakeholders while maintaining service standards.
Account Assistant
Total Dynamic Technology Holding Sdn Bhd
04.2022 - 07.2022
- Verify the accuracy of payments, amounts, and financial records.
- Process payments and prepare accounting documents, including invoices, reminder letters, and financial statements.
- Carry out tasks assigned by the superior and director in a timely and efficient manner.
- Ensure proper filing and systematic documentation of all accounting activities.
- Conduct follow-up phone calls with customers to collect outstanding payments.
- Prepare PowerPoint presentations for the company's new product launches.
Sales Admin
Twin City Advertech Sdn Bhd
07.2020 - 02.2022
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Produced contracts, reports, letters, and proposals for clients.
- Assist with preparation of presentation materials including artwork, printing, quotation and price list.
- Coordinates projects and ensure all are completed in a timely manner and different manner and follow-up are done on all administrative details.
Education
Diploma - Finance and Banking
Kaplan Singapore
Singapore, Singapore08.2025
STPM (Diploma) - Economics, History and Bahasa Malaysia
SMK Tunku Ampuan Durah
11.2018
SPM - undefined
SMK Chan Wa
11.2016
Skills
- Accounts Receivable Support
- Proforma Invoicing & Statements of Account (SOA)
- Customer & Sales Liaison
- Cross-functional Communication
- E-commerce Platforms: Lazada & Shopee
- Microsoft Office (Excel, Word, PowerPoint)
- ERP System (Order Processing / Finance Modules)
- Billing adjustments and refunds
- Complaint handling
LANGUAGES
Cantonese Fluent
Mandarin Fluent
English Conversational
Bahasa Melayu Conversational
HOBBIES AND INTERESTS
Hiking, Reading, Watching Drama
Timeline
Customer Service Assistant(AR Support)
Boncafe International Pte Ltd
08.2022 - Current
Account Assistant
Total Dynamic Technology Holding Sdn Bhd
04.2022 - 07.2022
Sales Admin
Twin City Advertech Sdn Bhd
07.2020 - 02.2022
STPM (Diploma) - Economics, History and Bahasa Malaysia
SMK Tunku Ampuan Durah
SPM - undefined
SMK Chan Wa
Diploma - Finance and Banking
Kaplan Singapore