Kelly Chin Yen Ng
Bintulu
Summary
Enthusiastic Child-Entertainment Professional with over 5 years of experience in different ages between 1-17. Facilitate a positive guest experience with polished customer service skills and a readiness to address common inquiries and complaints.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Youth Staff Manager
MSC Cruises
03.2024 - 09.2024
- To lead the team of Youth Entertainment personnel, with the objective of providing high class events and activities for the young Guests throughout the Cruise
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- To make proposal for new activities.
- To bring to life the entertainment program for young Guests.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
Youth Staff
MSC Cruises
07.2023 - 01.2024
- Welcomes and looks after groups of children from various nationalities aged 3 to 12 years
- Promotes and organizes children’s activities (games, sport activities, etc.) whilst building trust with their parents
- Enhanced youth engagement by implementing interactive activities and group projects.
- Regularly reviewed and updated program content to ensure relevance, engagement, and alignment with current best practices in youth development.
Youth Staff
MSC Cruises
09.2022 - 05.2023
- Welcomes and looks after groups of children from various nationalities aged 3 to 12 years
- Promotes and organizes children’s activities (games, sport activities, etc.) whilst building trust with their parents
- Enhanced youth engagement by implementing interactive activities and group projects.
- Engages children of all ages, promoting interaction between them
- Liaises with the entertainment team to organize events/activities for families
- Handles complaints and queries
- Looks after toys, tools and other equipment
Administrative Assistant
Coway (Malaysia) Sdn. Bhd.
09.2020 - 07.2022
- Provides administrative support to ensure efficient operation of office
- Carries out administrative duties
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Exhibits polite and professional communication via phone, e-mail, and mail
- Supports team by performing tasks related to organization and strong communication
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
Teen Animator
Costa Crociere S.p.A.
01.2020 - 05.2020
- Reports directly to the Chief Children Animator, works individually and as part of a team in order to entertain and socialize with young guests at all times throughout the cruise
- To develop the teens entertainment program and prepare and keep in order the materials in the Teen’s club
- Paying particular attention to the sanitation and security rules set by the Company concerning the management of the Teen zone and the Teen activities proposed during the cruise
- Socializing with Guests during their staying on board, addressing all guests’ needs, anticipating where possible the particular requests of the various guests’ typology
Children Animator
Costa Crociere S.p.A.
12.2019 - 01.2020
- Reports directly to the Chief Children Animator, works individually and as part of a team in order to entertain and socialize with young guests at all times throughout the cruise
- To develop the children’s entertainment program and prepare and keep in order the materials in the Squok club
- Paying particular attention to the sanitation and security rules set by the Company concerning the management of the Squok Club and the children's activities during the cruise
- Adept at developing play plans for children helping children to solve problems and maintaining a watchful eye on a room full of children
- Entertaining a group of children of different nationalities with games, dancing and Art & Craft
- Managing of dedicated children’s areas to guarantee safe and secure entertainment
Customer Service Representative
Klook Travel Technology Sdn Bhd
08.2019 - 11.2019
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information and maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
Children Animator
Costa Crociere S.p.A.
10.2018 - 06.2019
- Reports directly to the Chief Children Animator, works individually and as part of a team in order to entertain and socialize with young guests at all times throughout the cruise
- To develop the children’s entertainment program and prepare and keep in order the materials in the Squok club
- Paying particular attention to the sanitation and security rules set by the Company concerning the management of the Squok Club and the children's activities during the cruise
- Adept at developing play plans for children helping children to solve problems and maintaining a watchful eye on a room full of children
- Entertaining a group of children of different nationalities with games, dancing and Art & Craft
- Planning and promoting the activities well in advance, organizing all the material and equipment to deliver a precise and structured program
- Managing of dedicated children’s areas to guarantee safe and secure entertainment
Sales Support Senior Officer
BMC Travel Sdn Bhd
05.2015 - 09.2018
- Answering customer inquiries, scheduling meetings and following up with customers about their order status
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
- Handling administrative duties for the company and its executives and management teams
- Scheduling meetings and conferences
Kindergarten Teacher
Tadika Sinar Bakti
01.2012 - 12.2012
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music and storytelling
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools
- Instruct students individually and in groups, adapting teaching methods to meet students varying needs and interests
- Teach basic skills such as colour, shape, number and letter recognition, personal hygiene and social skills
Education
Language - French
Inter-Cultural Language School
09.2016
Diploma of Hospitality Management - Tourism
Tunku Abdul Rahman University College
05.2015
Skills
- Computer proficiency
- Problem-solving abilities
- Communication skills
- Teamwork Skills
- Staff development
- Administrative skills
- Adaptability
Certification
- Crowd Management for Passenger Ships other than Ro-ro Passenger Ships, 08/01/18
- Security Awareness, 08/01/18
- STCW Basic Safety Training, 08/01/18
- Operator Certificate for Sky Trail, 03/01/20
Languages
Chinese
English
Malay
Cantonese
French
Extracurricular Activities
- Church Volunteer, Organized events such as junior night, Christmas event, camp, church activities and so on with over 300 participants.
- Participated in praise and worship team as a bassist and performed Bible stories in the form of drama or story to 50-100 children.
- Community Service Volunteer, Served as an Academic Coordinator in organizing a 4D3N camp for children aged 7-12.
Organized and led group activities such as art & crafts, science experiments, games, building competition and opening and closing ceremonies.
Hobbies and Interests
- Reading
- Travel
References
- Chieng Pai Hung, Coway (Malaysia) Sdn. Bhd., Bintulu, +0178822123, phchieng.cody@coway.com.my
- Giovanni Lazzarini, Costa Crociere S.p.A., Italy, +393930211004
- Nao Fujimota, MSC Cruises, Japan, +817085575466
Timeline
Youth Staff Manager
MSC Cruises
03.2024 - 09.2024
Youth Staff
MSC Cruises
07.2023 - 01.2024
Youth Staff
MSC Cruises
09.2022 - 05.2023
Administrative Assistant
Coway (Malaysia) Sdn. Bhd.
09.2020 - 07.2022
Teen Animator
Costa Crociere S.p.A.
01.2020 - 05.2020
Children Animator
Costa Crociere S.p.A.
12.2019 - 01.2020
Customer Service Representative
Klook Travel Technology Sdn Bhd
08.2019 - 11.2019
Children Animator
Costa Crociere S.p.A.
10.2018 - 06.2019
Sales Support Senior Officer
BMC Travel Sdn Bhd
05.2015 - 09.2018
Kindergarten Teacher
Tadika Sinar Bakti
01.2012 - 12.2012
Diploma of Hospitality Management - Tourism
Tunku Abdul Rahman University College
- Crowd Management for Passenger Ships other than Ro-ro Passenger Ships, 08/01/18
- Security Awareness, 08/01/18
- STCW Basic Safety Training, 08/01/18
- Operator Certificate for Sky Trail, 03/01/20
Language - French
Inter-Cultural Language School
Similar Profiles
BENSON WAMBUA KIEMABENSON WAMBUA KIEMA
Butler at MSC CruisesButler at MSC Cruises
RIJO ABRAHAMRIJO ABRAHAM
Chef De Partie at MSC Cruises Shipping CompanyChef De Partie at MSC Cruises Shipping Company
Amal WijesundaraAmal Wijesundara
Food & Beverage Service at MSC Cruises CompanyFood & Beverage Service at MSC Cruises Company