Kelly Lye
Singapore
Summary
Dynamic and experienced in HR Management Systems (HRMS) for employee record management, leave management, and payroll data. Proficient in utilizing data management and process automation tools like Zapier and ChatGPT. Skilled in recruitment, training, and performance management, with a strong ability to plan and execute operational strategies while collaborating effectively with cross-functional teams. Possesses excellent communication and interpersonal skills in English, Chinese, and Malay, coupled with proven problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Senior Business Operations & HR Executive
ClearSK Medical Spa Pte Ltd
04.2024 - Current
- Handle Leave Management information through HRLMS systems and serve as system administrator
- Apply, issue, renew, and cancel work passes, including handling levy waiver applications
- Source WSQ-related courses, get approval from management, liaise with trainers, and manage registrations and claims
- Identify knowledge gaps by traveling to clinics, providing training solutions using SOPs, FAQs, and chatbots
- Respond promptly to clinic operational needs, manage equipment maintenance, and handle troubleshooting
- Provide IT support, manage access credentials, resolve system issues, and handle company email management
- Implement process automation tools (Zapier, ChatGPT, chatbots) and manage recruitment using video/transcription shortlisting
- Track employee performance, handle feedback, maintain internal communications, and facilitate onboarding/offboarding processes
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assist in preparation of compensation and benefit data for analysis and reporting
HR Executive
ClearSK Medical Spa Pte Ltd
05.2023 - 03.2024
- Manage HRMS-related functions, including handling Leave Management information as system administrator
- Maintain HR filing and Info databases using both off-system Excel templates and HR software systems
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Served as knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Facilitated smoother onboarding experiences, preparing and updating orientation materials.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
Learning Assistant & Agent
He & Ni Academy
09.2021 - 04.2023
- Communicated on behalf of more than 10 Chinese students with university regarding academic and visa matters
- Assisted in translating communications between lecturers and supervisors into Chinese
- Provided guidance to 6 PhD and 8 Master's students on assignments and thesis publications
- Offered clerical and administrative support to team leader
- Translated lectures from English to Chinese for international students in real-time
Education
Bachelor of Business Administration (HONS) - Banking and Finance
Universiti Tunku Abdul Rahman (UTAR)
Malaysia06.2021
Foundation in Arts - Business Administration
Universiti Tunku Abdul Rahman (UTAR)
Malaysia04.2018
Skills
- HR Management Systems (HRMS)
- Data management
- Process automation
- Zapier
- ChatGPT
- Problem-solving
- Recruitment and hiring
- HR policies and procedures
- Recruitment and selection
- Cross-functional teams
- Onboarding and Orientation
- Exit Interviews
Activities
- Recruitment Showcase October Intake, 2019, UTAR Accounting Society, Treasury Assistant
- 10th Anniversary Celebration Chinese Cultural Night, 2019, UTAR Chinese Language Society, Programme Assistant
- INFINITY Composing Competition, 2019, UTAR Music Club, Helper
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Malay
Intermediate (B1)
Timeline
Senior Business Operations & HR Executive
ClearSK Medical Spa Pte Ltd
04.2024 - Current
HR Executive
ClearSK Medical Spa Pte Ltd
05.2023 - 03.2024
Learning Assistant & Agent
He & Ni Academy
09.2021 - 04.2023
Bachelor of Business Administration (HONS) - Banking and Finance
Universiti Tunku Abdul Rahman (UTAR)
Foundation in Arts - Business Administration
Universiti Tunku Abdul Rahman (UTAR)
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