Kelly Koh
Customer Service
Overview
4
4
years of professional experience
Work History
Telemarketing Consultant
Mrs Chua
Jurong East
03.2021 - Current
- Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.
- Conducted market research to identify potential clients and establish a comprehensive database of prospects.
- Utilized multi-tasking abilities to handle multiple phone lines simultaneously while maintaining high-quality customer interactions.
- Enhanced client retention rates by building rapport and fostering long-term relationships with customers.
Education
Assumption English
Bukit Timah Skills
Sales proficiency
Scripted calls
Appointment Scheduling
Account management
Timeline
Telemarketing Consultant
Mrs Chua
03.2021 - Current
Assumption English