Kelly Chang

PAYROLL & HRIS

• Ensure timely and accurately payroll processing for approximately 400 headcounts using SAP system including CPF submission, IR21 and year-end tax submission, as well as CPF refund & Process Vietnam payroll (Headcount: 30-40 headcount)
• Ensure the timely and accurate submission of all payroll reports to the Finance department, and generate ad-hoc payroll reports as needed by Finance
• Ensure accurately and timely IRA8 Submission, Fringe benefits, director fee and stock option
• Enhance and close the gaps in the payroll process steps and within the HRIS to ensure seamless integration and improved efficiency
• Address and provide solutions to employee queries related to payroll and the HRIS system, ensuring timely and effective resolution
• Ensure the accurate maintenance of staff information in the Success Factor system, with a focus on data integrity and precision
• Liaise with auditors on any queries and assist with document preparation, ensuring full compliance with relevant regulations
• Provide guidance to Franchisee’s queries pertaining to payroll, tax and leave related matters

COMPENSATION & BENEFITS

• Leave Management – Year-end leave processing and ensure accuracy of leave accrual, leave encashment and carry forward leave
• Lead the annual performance appraisal exercise and remuneration review process
• Conduct of yearly employee engagement survey exercise and result presentation for all centres
• Insurance – Liaise with brokers to manage all documentation and ensure the Group's insurance policies are implemented and renewed on time. Provide guidance on queries related to Group insurance and Work Injury Compensation
• Assist in updating the Employee Handbook and prepare memos as needed

HR OPERATIONS/SHARED SERVICE

• Ensure the offboarding process for all staff is completed efficiently and deactivate system access as required.
• Liaise with MOM for work pass related queries and other MOM relates queries when needed
• Assign and manage access right in Corp pass to colleagues.
• Oversee the People Services team to ensure accurate, consistent, and timely support across all HR functions, including work pass management and employee queries
• Review and vet letters before seeking approval, and assist in preparing letters for C-level executives as needed
• HR Communication – Draft and send email communications to employees regarding HR-related events, updates, and important information as needed

• Support annual salary review and performance bonus exercise activities (Letter preparation for all staffs and system update)
• Assist to provide consultative advice to the business and employees on all C&B matters.
• Backup for Payroll processing, payroll checking approximately 600 headcount using BIPO system.
• Assists in the preparation of monthly and ad hoc reports and variance analysis and various C&B data as required.
• Assist in the development and implementation of benefits programmer including designing employee health and wellbeing activities.
• Onboarding and offboarding for new joiners and leavers in BIPO & ORACLE
• Maintain accurate entries to BIPO & ORACLE
• Raise ticket for IT setup for new hire and ensure software and hardware ready before new hire’s first day.
• Handle staff confirmation, contract staff’s renewals & Re-employment.
• Monitor work pass quota and approval for utilisation
• Respond to staff enquiries on HR matters, including staff benefits and insurance matters.
• Process staff medical and work injury insurance claims
• Support HR audit activities under the C&B team’s purview
• Prepare any survey/statistics request by the government/company.
• Review HRMS requirements and work with regional HQ on new requests and updates, work on data cleansing, setup, all UAT test etc.
• Assist in hiring confidential roles.
• Support in HR projects such as HR digitalization to optimize HR processes.

• Work closely with 3 business units’ General Managers and Directors in all HR related matters and provide advice accordance to MOM/Government legislation.
• Provide a full spectrum of HR services to three business units, including but not limited to: comprehensive payroll processing, year-end tax submissions, recruitment, end-to-end onboarding and offboarding, management of all work pass matters, identifying and arranging training programs, letter preparation, personnel file management, and any other ad-hoc tasks as assigned by the manager or business unit leader.
• Perform all government related duties such as CPF submission, NS claim, Government Paid Leave, submission of IR21 & IRA8, Labour Market survey and others
• Act as liaison between the company and employees and ensure smooth communication and prompt resolutions of all queries.
• Handling SLOT renewal for Construction sector
• Prepare documents for audit purpose and assist in any enquiry for audit matters.
• Checking and verify payroll for Malaysia payroll (Headcount:500)
• Additional task as require by government to adhere the rules and regulations changes due to COVID-19 pandemic.
• Travel arrangement (VISA, air ticket, accommodation etc.)
• Corporate Service tasked when assigned by the management.
• Ad-hoc duties and assist Group HR & Admin Manager as and when by management.