Kelista Ng
Summary
I have a bubbly and easygoing personality which makes it easy for me to engage and communicate with both customers and colleagues. My previous work experiences has also equipped me with knowledge on customer service principles. I am confident in speaking to clients and adapting to changes in the working environment. Aims to create positive experiences and foster customer loyalty.
Have strong communication and problem-solving skills in customer-focused environment. Hoping to gain more work experiences where these abilities can be leveraged for impactful results.
Overview
2
2
years of professional experience
Work History
Events Intern
Media Seminar
09.2022 - 09.2022
- Kept track of RSVP lists, facilitating accurate headcounts for each event.
- Managed inventory of event supplies, ensuring timely replenishment when required.
- Participated in post-event evaluations, providing valuable feedback for future improvements.
Fashion Retail Assistant
Dior
01.2022 - 03.2022
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Helped with the organizing and packing of items
- Supported overall store operations and maintained store policies adherence.
- Managed fitting rooms by providing assistance to customers while ensuring that the place is maintained organized and clean at all times.
Retail Assistant
The Wallet Shop
10.2021 - 12.2021
- Used POS system to process sales and returns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Venus
10.2020 - 03.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Bachelor of Communications - Public Relations
University of Newcastle
Singapore04.2025
Skills
- Guest Management
- Customer Service
- Multitasking
- Excellent Communication
- Clear Communication
- Active Listening
- Effective Communication
- Public relations
Timeline
Events Intern
Media Seminar
09.2022 - 09.2022
Fashion Retail Assistant
Dior
01.2022 - 03.2022
Retail Assistant
The Wallet Shop
10.2021 - 12.2021
Retail Assistant
Venus
10.2020 - 03.2021
Bachelor of Communications - Public Relations
University of Newcastle
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