Keith, Kim Yuheng
Summary
Adaptable, easygoing, and responsible. Mix of creative, technical/operations, as well as client-facing management experience in job roles to date. Learned fast in each type of role and was promoted to a position of increased responsibility given strong people and project management skills, and helping to increase regional revenue and revenue streams.
Values and practices effective presentation and communication skills. Responsibilities include assisting brand and agency clients meet campaign objectives, assisting in planning and executing delivery of said campaign’s assets in time together with internal teams as well as external vendors, supporting sales in up-selling/cross-selling, and customer retention/growth roles.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Extreme Reach
06.2016 - Current
- Managing clients from multiple markets within the APAC region, helping them to analyze, plan, and advise on their ad project campaigns across a regional or single market scope.
- Assist clients with collating and analyzing their campaign data for their reporting and tracking purposes, helping with identifying campaign performance indicators and ad asset usages across multi-media platforms.
- Client engagement and retention, source for potential up-sell and cross-sell opportunities based on clients’ usage of our services. CRM role utilizing Salesforce that includes contacting and managing leads
- Employee of the year award 2018, won new business for Apple ad deliveries in 2019/2020
- Managing and sourcing for external vendors in providing our clearance services to clients, negotiation and setting of rates for such services internally with vendors as well as externally to clients
Assistant Manager, Production Services
Adstream Asia
02.2015 - 06.2016
- Multi-role function between technical production operations, traffic operations, and client servicing support, to become intimate with the workflows of each.
- Solely responsible in setting up initial end to end TV censorship clearance services for clients across several markets within APAC region, as well as expanding on the markets where such services were already in place.
- Familiarized with broadcast delivery workflows and requirements, understand industry language to assist clients with ad delivery requirements and campaign project management.
Media Asset Management Executive
Scripps Networks Interactive
12.2013 - 02.2015
- Initially tasked with managing schedule of company’s Taiwan affiliate playout logs. Subsequently transferred to manage subtitling operations in June 2014.
- Responsible for ordering, tracking, and delivery of subtitling files for 3 channels (Asian Food Channel, Home and Garden TV, and Food Network Asia) as well as other media assets’ availability and statuses.
- Assisted in the soft launch of Home and Garden TV in Nov 2014 and live TX in Dec 2014. One of the key personnel in operations for coordination of media assets for launching Travel Channel Asia by Feb 2015
Junior Editor
Asian Food Channel
08.2012 - 12.2013
- Responsible for Channel identity/production items, Cross Promos with channel affiliates, and promo reversion editing as well as editing new key title promos
- Assistant editor to other senior editors in multitrack syncing, rushes ingestion and organization, segement editing, and other back end tasks
- Occasionally tasked to attend on-site shoots to assist with production and handling of TVC/Vignette edits with other senior editors
Education
Bachelor of Media in Screen And Sound - Media
University of New South Wales
Australia, Sydney2012
Diploma in Media Studies And Management - Media
Nanyang Polytechnic
Singapore2007
Skills
- Customer Retention
- Salesforce Software
- Report Creation
- Project Management
- Interdepartmental Collaboration
- Account Servicing
- Client Campaigns
- Operating Procedures and Policies
Timeline
Client Services Manager
Extreme Reach
06.2016 - Current
Assistant Manager, Production Services
Adstream Asia
02.2015 - 06.2016
Media Asset Management Executive
Scripps Networks Interactive
12.2013 - 02.2015
Junior Editor
Asian Food Channel
08.2012 - 12.2013
Bachelor of Media in Screen And Sound - Media
University of New South Wales
Diploma in Media Studies And Management - Media
Nanyang Polytechnic
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