Keith Jasper Guantero
Summary
A passionate and dedicated individual who is pursuing a career opportunity for growth and development by performing duties even beyond job description.
Overview
6
6
years of professional experience
Work History
Escalation Specialist
Optum
02.2023 - Current
- Resolved provider complaints and issues raised by effectively managing escalations and addressing concerns thru raising a ticket, doing a follow-up regarding the current status of the escalation and resolving it in a timely manner
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Training Coach
Optum
08.2022 - 12.2022
- Tracked, consolidated and report information received from PSA during floor walk.
- Performed necessary duties during like report generation and evaluating PSA performance and progress.
E & I Provider Services Advocate
Optum
09.2019 - 08.2022
- Communicated effectively and professionally with healthcare professionals.
- Assisted healthcare professionals with benefit verification, authorization creation, and claims concerns.
Education
Bachelor of Science - Tourism
JOSE RIZAL MEMORIAL STATE UNIVERSITY
Dipolog City, Zamboanga Del Norte Phillippines05-2019
Skills
- Team Player
- Leadership
- Technical Prowess
Timeline
Escalation Specialist
Optum
02.2023 - Current
Training Coach
Optum
08.2022 - 12.2022
E & I Provider Services Advocate
Optum
09.2019 - 08.2022
Bachelor of Science - Tourism
JOSE RIZAL MEMORIAL STATE UNIVERSITY
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