Keith Seah
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Admin & Operations Manager
Cheongdam Skin Pte Ltd
12.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Track and monitor P&L for both online and offline sales data.
Financial Advisor
Prudential Assurance Company Singapore
02.2017 - Current
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Helped clients make informed decisions about financial future.
- Presented financial plans and investment recommendations to clients.
- Monitored and updated financial plans to comply with client goals.
- Advised clients on investments, retirement and estate planning.
Business Development Manager
Fouund Technology Pte Ltd
03.2016 - 01.2017
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
E-Commerce Executive
Norbreeze Pte Ltd
10.2014 - 02.2016
- Monitored online feedback provided by customers regarding services and products to identify points for improvement.
- Worked with third-party partners to coordinate website promotional activity.
- Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
- Created and maintained corporate website content with accurate prices, products and contact information.
- Tested website changes to predict user capabilities for use in strategic planning and online marketing.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Education
Logistics Management
Ngee Ann Polytechnic
Singapore04.2012
Skills
- Overseeing Logistics
- Overseeing Employees
- Business Operations
- Payroll Operations
- Employee Evaluation
- Tracking Metrics
- Strategic Vision
- Inventory Audits
- Performance Metric
- Annual Budgets
- Administrative Support
- Project Workflow Management
Timeline
Admin & Operations Manager
Cheongdam Skin Pte Ltd
12.2022 - Current
Financial Advisor
Prudential Assurance Company Singapore
02.2017 - Current
Business Development Manager
Fouund Technology Pte Ltd
03.2016 - 01.2017
E-Commerce Executive
Norbreeze Pte Ltd
10.2014 - 02.2016
Logistics Management
Ngee Ann Polytechnic
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