Keith Ng
Summary
Experienced service crew member with 6+ years in customer service, adept at teamwork, multitasking, timely deliveries, and communication. Passionate about delivering exceptional service and eager to grow in the hospitality industry. Skilled in providing stellar customer experiences, overcoming language barriers, and maintaining a clean workspace. Proven track record of top-notch service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Senior Service Crew
I Love Taimei ILHA Gourmet Pte Ltd
07.2023 - 05.2025
- To treat every customer politely and promptly as well as to be efficient in order taking, opening and closing of the store.
- Preparation of tea leaves pearls and frying of food according to Sop
- Preparation of orders giving out food orders to customers and drivers, in a timely manner upon completion.
Senior Kitchen Crew
Blackball Dessert, Tampines One
01.2018 - 01.2020
- Responsible for the coaching and management of new trainees in the establishment.
- Maintained high food standards by overseeing food preparation, reviewing food safety and maintaining the cleanliness of preparation and service areas.
- Promoting new or high-value food items to customers through effective communication while managing the transactions throughout the operational day.
Sales Assistant
Cotton On, Changi City Point
01.2017 - 01.2018
- Resolved complex customer issues while complying to company policies for discounts and rebates (GST Absorb)
- Responsible for the opening and closing of the establishment, ensuring that the goods and assets are well accounted for.
- Set and enforced performance and service standards to keep a consistent, high quality shopping experience devoted to the customers.
Service Crew
Daessiksin 大食神 by MOF, Tampines One
01.2016 - 01.2017
- Managed the cashier role and was responsible for accounting for the transactional details for the operational day.
- Worked together with the kitchen crew with dishwashing to maintain adequate supplies for upcoming customers.
- Managed the customer crowds during peak periods to ensure a pleasurable dining experience.
Service Crew
Yoogane Singapore, Tampines Mall
01.2014 - 01.2015
- Managed drink drawers and supplies while maintaining high standards of cleanliness of service areas.
- Kept adequate supplies on hand for expected customer loads, ensuring optimal workflow.
- Effectively communicate with customers at the establishment.
- Worked harmoniously with crew members to deliver high service standards throughout my shift.
Education
Primary School PSLE -
Temasek Primary School
01.2012
N-Level - undefined
Hai Sing Catholic School
01.2016
O Level - IGCSE English O Level
Kaplan
11-2023
Skills
- Collaborative communication
- Problem Solving
- Team leadership
- Timeliness
- Service excellence
Language
English (Written and spoken)
Mandarin (Written and spoken)
Timeline
Senior Service Crew
I Love Taimei ILHA Gourmet Pte Ltd
07.2023 - 05.2025
Senior Kitchen Crew
Blackball Dessert, Tampines One
01.2018 - 01.2020
Sales Assistant
Cotton On, Changi City Point
01.2017 - 01.2018
Service Crew
Daessiksin 大食神 by MOF, Tampines One
01.2016 - 01.2017
Service Crew
Yoogane Singapore, Tampines Mall
01.2014 - 01.2015
N-Level - undefined
Hai Sing Catholic School
Primary School PSLE -
Temasek Primary School
O Level - IGCSE English O Level
Kaplan
References
Leslie, Ann, Staff, Leslie.annveloso@cottonon.com, Cotton On
Nic ,Hr contact: +65 8895 8518,I Love Taimei
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