Kee Kin Boon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Office Attendant
Smart Food Pte Ltd
03.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Tea Barista
CHAGEE
06.2021 - 12.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty tea beverages and seasonal offerings.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Audio Technician
StarMedia Production
04.2021 - 05.2021
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Operated, maintained and repaired PA control, stage monitoring, amplification and instrument and vocal reinforcement to support highest overall sound quality.
- Captured and recorded audio using standard field audio equipment.
- Provided audio mixing and recording expertise to field and studio-based productions.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Enhanced sound quality and added various sound effects to recordings.
- Regulated volume level and sound quality during recording sessions.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Customer Service Associate
Eyou Technology Sdn Bhd
12.2018 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Sales Assistant
PADINI HOLDINGS
12.2017 - 11.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Diploma - Music Production & Audio Engineering
Orita Sinclair School of Design & Music
1 Kay Siang Rd, #06-01, Singapore 24892212.2020
High School Diploma -
Foon Yew High School 宽柔中学
Malaysia, Johor Bahru12.2017
Skills
- Compensation and Benefits
- Strong Interpersonal Skills
- Records Preparation
- Workers' Compensation Knowledge
- Quality Checks
- System Troubleshooting
- Refunds and Exchanges
- Google Sheets
- Menu Memorization
- Communications Strategies
- Document Organization
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Office Attendant
Smart Food Pte Ltd
03.2022 - Current
Tea Barista
CHAGEE
06.2021 - 12.2021
Audio Technician
StarMedia Production
04.2021 - 05.2021
Customer Service Associate
Eyou Technology Sdn Bhd
12.2018 - 11.2019
Sales Assistant
PADINI HOLDINGS
12.2017 - 11.2018
Diploma - Music Production & Audio Engineering
Orita Sinclair School of Design & Music
High School Diploma -
Foon Yew High School 宽柔中学
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