Keegen Chong
Singapore
Summary
Enthusiastic and motivated individual passionate about customer service and sales. Team player that works well both independently as well as within team settings to achieve goals. Able to work and adapt in different working environments with different people. Skilled communicator and problem solver committed to creating positive customer experiences to achieve maximum customer service satisfaction. Ready to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Space Leasing Professional
Knight Frank Singapore
05.2024 - Current
- Developed qualified leads through proactive prospecting and cold outreach techniques (LinkedIn Sales Navigator, Lusha, Apollo, Cold Calls, Emails)
- Managed a large CRM database (Salesforce) to track interactions, manage leads, and optimize follow-up processes for maximum conversion rates
- Successfully mediated lease agreements for tenants by deftly striking a balance between favorable terms and maintaining positive landlord relationships
- Prepared market research, information, and intelligence reports for internal and external customers
- Preserve supply and demand information, vacancy and occupancy databases, and market pricing trends.
Retail Sales Associate
Lux Asia Pte Ltd
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases
- Worked at various different brands and outlets under Lux Asia
- Assist Full-Timers with cashiering and tax refund
- Provide engraving services for customers and refilling blot papers when necessary
- Informing customers ongoing promotions applicable when purchase.
Retail Sales Associate
Celine
07.2023 - 08.2023
- Maintained clean sales floor and straightened and faced merchandise
- Stocked merchandise, dearly labeling items, and arranging according to size or color
- Bringing clothes for alteration to main tailor
- Organize back of the house as well as doing reservations for customers
- Daily VM Check.
Customer Service Officer
Asia Group Properties Pte Ltd
02.2020 - 08.2020
- Assist home owners with key collection
- Bring home owners around the condo and introduce them to the facilities and amenities
- Manage phone calls and answer queries from homeowners
- Doing defects check before handing over the unit to home owners
- Managing contractors in repairation works for the units
- Preparing goodie bags for homeowners before key collection.
Retail Sales Associate
Miu Miu
04.2019 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Stocked merchandise, dearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Assistant
Calvin Klein
05.2018 - 05.2018
- Maintained tidy and organized store environment to comply with cleanliness standards
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, dearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Assistant
Hush Puppies
06.2017 - 07.2017
- Helped customers locate products and checked store system for merchandise at other sites
- Built customer loyalty and retention by delivering excellent shopping experiences
- Established rapport with customers using active listening and interpersonal skills.
Education
DIPLOMA - REAL ESTATE BUSINESS -
NGEE ANN POLYTECHNIC
05.2021
O LEVELS -
BENDEMEER SECONDARY SCHOOL
11.2017
PSLE -
SAINT JOSEPH INSTITUTION JUNIOR
Singapore01.2013
Skills
- Proficient in English & Mandarin (Verbal & Written)
- Proficient in Microsoft
- Photo editing & videos
- CRM Software
Certification
- Certified Safety & Health Manager (CSHM)Ministry of Manpower
- Fire Safety Management (FSM) BCA Academy
- Biz Health & Safety Workplace Management Level 6 Ngee Ann Polytechnic
Languages
English
Chinese (Mandarin)
French
Timeline
Office Space Leasing Professional
Knight Frank Singapore
05.2024 - Current
Retail Sales Associate
Lux Asia Pte Ltd
08.2023 - 10.2023
Retail Sales Associate
Celine
07.2023 - 08.2023
Customer Service Officer
Asia Group Properties Pte Ltd
02.2020 - 08.2020
Retail Sales Associate
Miu Miu
04.2019 - 05.2019
Retail Assistant
Calvin Klein
05.2018 - 05.2018
Sales Assistant
Hush Puppies
06.2017 - 07.2017
DIPLOMA - REAL ESTATE BUSINESS -
NGEE ANN POLYTECHNIC
O LEVELS -
BENDEMEER SECONDARY SCHOOL
PSLE -
SAINT JOSEPH INSTITUTION JUNIOR
Similar Profiles
Kelvin Soh Jian MingKelvin Soh Jian Ming
Condominium Manager at Knight Frank Property & Facilities ManagementCondominium Manager at Knight Frank Property & Facilities Management
Josh GeorgeJosh George
Marketing Manager Customer Experience & Marketing at Knight Frank Property Management Sdn BhdMarketing Manager Customer Experience & Marketing at Knight Frank Property Management Sdn Bhd
Jacob McSpaddenJacob McSpadden
Operations Manager at Knight Frank AustraliaOperations Manager at Knight Frank Australia