Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keefe Chong

Keefe Chong

Summary

Dynamic sales professional with a proven track record at Purple Maps, excelling in customer engagement and upselling techniques. Adept at building lasting relationships and enhancing client retention strategies, I leverage exceptional communication skills and cash handling accuracy to drive sales and deliver outstanding service experiences.

Overview

7
7
years of professional experience

Work History

Sales Associate

Purple Maps
11.2024 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Operations Specialist

SAF
04.2023 - 10.2024
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Developed strong communication and organizational skills through working on group projects.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Logistics Specialist

DKSH
04.2022 - 07.2022
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Built long-term relationships due to prompt and courteous service.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked and managed transfer paperwork such as packing lists.
  • Worked with customers to integrate processes and correct issues.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Validated inventory levels and updated systems using handheld devices.
  • Provided customers with status updates for tracked packages.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Created reports to provide insights into logistics operations and performance.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Monitored and adjusted inventory levels according to demand.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Studied data to identify trends and patterns in transportation activity.
  • Implemented systems and procedures for accurate data collection and reporting.
  • Created and managed budgets related to logistics and transportation.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Updated and maintained databases to track shipments and inventory.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Prepared and presented reports to management on logistics performance.
  • Negotiated contracts to secure favorable rates and terms.
  • Built and established relationships with staff and vendors.
  • Identified opportunities for inventory reductions.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.

Electronics Intern

Future Technology Pte Ltd
01.2021 - 06.2021
  • Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
  • Communicated, reported and documented suggestions, ideas, lessons learned and best practices for continuous improvement.
  • Operated, inspected and maintained test setups and equipment to detect malfunctions.
  • Conducted basic to moderately complex materials test and analysis.
  • Provided technical support to engineers on variety of engineering tasks.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Plotted equipment response time and fault range information on graph to determine relay curves.
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Used surveying equipment to grade and measure land profiles before installation of electrical systems.
  • Created, aligned, and optimized electrical instrumentation and testing equipment.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Conferred with engineers and designers to investigate and solve failure issues.
  • Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
  • Worked to create safe, low-cost and dependable designs.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Interpreted test information to resolve design-related problems.
  • Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.

Packer

Amazon
11.2018 - 12.2018
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Packaged fragile items with cushioning material.
  • Monitored inventory levels to report on shortages or excess.
  • Re-packaged damaged or incorrectly packaged items.
  • Placed items into bags, boxes or other containers.
  • Loaded and unloaded items from production line.
  • Sorted and stacked finished items.
  • Monitored packaging machinery to make needed adjustments.
  • Assembled boxes, cartons and containers to package items.
  • Secured items for storage or shipment.
  • Inspected items for defects and damage.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Weighed packaged items to calculate total weight.
  • Labeled containers, container tags or products.
  • Utilized adhesive labels and other materials to package items.
  • Counted items to verify accuracy of orders.
  • Cleaned and maintained production area and equipment.
  • Loaded items onto conveyor belts and pallets.
  • Recorded product, packaging and order information on specified forms.
  • Operated shrink wrap, banding and other wrapping machines.
  • Sealed containers and packages with glue, tape or other materials.

Telemarketer

CCIS
07.2018 - 09.2018
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Qualified leads and set up customer appointments for outside sales team.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.
  • Called prospective customers in designated market area to qualify leads.
  • Attained $Amount in sales targets on monthly basis.
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Developed extensive knowledge of products and services to better assist customers.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Utilized sales techniques to build customer interest and close sales.
  • Made average of Number outbound and inbound calls per day.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Implemented upselling techniques to increase revenue and move product.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Overcame objections using friendly, persuasive strategies.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Education

Diploma - Engineering

Nanyang Polytechnic
Singapore
05.2022

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Superb time management
  • Outgoing personality
  • Lead database management
  • Time management
  • Money handling
  • New teller training
  • Meeting deadlines
  • Display setup
  • Service oriented
  • Excellent communication skills
  • Task prioritization
  • Retail store operations
  • Cash register operation
  • Payment processing
  • Positive and professional
  • Sales trends
  • Goal tracking
  • Client retention strategies
  • Cash handling accuracy
  • Merchandise display
  • Inventory tracking
  • Business development
  • Stocking and receiving
  • Verbal/written communication
  • Customer engagement
  • Relationship building
  • Inventory control
  • Retail merchandising expertise
  • Price quote preparation
  • B2B sales and customer service
  • Hospitality and accommodation
  • Problem-solving
  • Prospecting and telemarketing
  • Dispute mediation
  • Product sales
  • Strategic planning
  • Friendly and outgoing
  • Problem-solving skills
  • Conflict resolution
  • Expert in subject
  • Calm demeanor
  • Professional demeanor
  • Shipment processing
  • Sales training
  • Fitting room maintenance
  • Self-checkout assistance
  • Customer needs assessment
  • Relationship selling
  • Reading comprehension skills
  • Sales strategies
  • Complex Problem-solving
  • Negotiation tactics
  • Sales development
  • Product demonstrations
  • Policy and procedure adherence
  • Cleaning techniques
  • Financial records analysis
  • Contact follow-up
  • Persuasion techniques
  • Multi-tasking strength
  • Fraud detection
  • Product recommendations
  • Sales goals attainment
  • Adapt to diverse groups
  • Brand promotion
  • Guest relations
  • Sales expertise
  • Building rapport
  • Inventory control procedures
  • Cash handling
  • Energetic self-starter
  • Product guidance
  • Client account management
  • Sales pipeline management
  • Cold calling
  • Contract preparation
  • Store opening and closing
  • Reliable and punctual
  • Verbal and written communication
  • Exceptional customer service
  • Flexible schedule
  • Excellent people skills
  • Teamwork and collaboration
  • Order processing
  • Goal oriented
  • Listening skills
  • Sales forecasting
  • Client service
  • Written and oral communication skills
  • Customer service
  • POS system operation
  • Exceeds sales goals
  • Point of sale operation
  • Financial records oversight

Languages

Chinese (Cantonese)
Beginner (A1)
Chinese (Mandarin)
Intermediate (B1)
English
Bilingual or Proficient (C2)
Indonesian
Beginner (A1)

Timeline

Sales Associate

Purple Maps
11.2024 - Current

Operations Specialist

SAF
04.2023 - 10.2024

Logistics Specialist

DKSH
04.2022 - 07.2022

Electronics Intern

Future Technology Pte Ltd
01.2021 - 06.2021

Packer

Amazon
11.2018 - 12.2018

Telemarketer

CCIS
07.2018 - 09.2018

Diploma - Engineering

Nanyang Polytechnic

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Keefe Chong