Keatleong Lim
Singapore
Summary
Sales professional with over 10 years of experience in B2B and B2C sales, including roles as a Sales Manager and Team Leader. Proven track record in promoting and selling products, achieving sales targets, and building strong customer relationships. Adept at managing sales teams, planning and executing sales strategies, and providing excellent customer service. I am experienced in various industries including telecommunications, IT products, and software.
Overview
21
21
years of professional experience
Work History
Sales Manager (B2B)
Thinkture Pte Ltd
Singapore
07.2021 - Current
- Promote sales of equipment parts, materials, and services to achieve sales target
- · Work with customers and principals in sales activities such as presentation, quotation, specification confirmation, negotiations, commissioning/acceptance, and post sales services.
- · Build and maintain good rapport with principals and vendors.
- · Foster strong relationships with customers, understanding their requirements, and provide solutions for longterm success.
- · Conduct evaluations for system parts and materials with customers.
- · Collaborate with suppliers, principals, and internal staff to achieve smooth and prompt sales and technical service support.
- · Prepare sales reports for internal and external use.
- · Respond to customer queries swiftly and timely.
- · Identify opportunities for upselling and cross-selling additional products or services.
Team Leader of Telesales (B2C)
Singapore Telecommunication Limited
Singapore, Singapore
01.2020 - 12.2021
- · Overseeing a team of telesales representatives, providing guidance, support, and motivation.
- · stablishing individual and team sales targets and ensuring that these targets are met or exceeded.
- · Ensuring that all team members adhere to company policies and sales procedures, maintaining a high standard of quality in customer interactions.
- · Preparing regular reports on team performance, sales metrics, and other relevant data for senior
- · Working closely with other departments, such as marketing and product development, to align sales efforts with overall business goals management.
- · Distributing inbound and outbound leads among team members based on their strengths, experience, and current workload to ensure balanced and efficient handling of all sales opportunities.
- · Ensuring that all leads, both inbound and outbound, are followed up promptly and effectively by team members to maximize conversion rates.
Team Leader of Direct Sales (B2C)
Singapore Telecommunication Limited
Singapore
01.2016 - 01.2020
- · Trained and managed a team of Direct Sales Executive to achieve set subscribers' targets.
- · Motivated and guided the team to achieve their daily sales targets.
- · Guided the sales staff on the correct and effective pitch to close sales.
- · Evaluated road show events on the effectiveness of the site.
- · Provided feedback to management on the ground.
- · Provided guidance to staff who have any sales or customer service issue.
- · Helped to close sales as to show example to sales staff.
- · Liaised with sales support on any order or customer's issue.
- · Consolidated team's sales/feedback and provided report to Sales Manager.
- · Managed rejected orders from sales support and re-provided the correct information.
- · Checked through sales records weekly from all the team members to ensure all sales orders are keyed in system.
- · Helped sales staff to follow up any sales issue.
- · Ensured compliance of company policies and procedures.
- · Ensured and maintained a productive and motivated sales team and providing the highest.
- · Monitored team member's sales performance.
- · Planned roster to maximise site's potential.
- · Disseminated promotional information to the team members.
- · Provided on-the-job training for new team member.
- · Updated team members on latest promotion and company policy.
- · Managed Leads distribution for New Build Projects and Expats Program.
- · Maintained and managed good business relationship with Relocation Partners.
- · Managed different sales staff under different sales environment.
Senior Sales Executive (B2B)
Pineapple Computer Products (PG) Sdn Bhd
Malaysia
01.2015 - 01.2016
- · Promoted and sold company's products (smartphone and tablets) to mobile retail outlets.
- · Developed new business accounts and maintained existing dealers.
- · Executed company's sales strategy to achieve sales targets.
- · Provided best-in-class service to customers.
- · Ensured dealers' feedback were pro-actively managed.
- · Conducted regular visits to dealers to promote and sell company's products.
- · Understood each dealer's nature of business and requirement before recommending the appropriate products.
- · Represented the company at trade exhibitions, roadshows, events, and demonstrations.
- · Managed dealers' objections and complaints.
- · Completed all documentation required by the company on a timely basis.
Executive Field Force Samsung Mobile Product
Jump Retail Sdn Bhd
Malaysia
01.2013 - 12.2014
Production Planner
Carsem (M) Sdn Bhd
Malaysia
01.2011 - 12.2012
Supervisor
Carsem (M) Sdn Bhd
Malaysia
01.2009 - 12.2010
Process Technical Specialist
Carsem (M) Sdn Bhd
Malaysia
01.2008 - 12.2008
Line Maintenance Technician in Front of Line
Unisem (M) Berhad
Malaysia
01.2005 - 12.2007
Education
High School Diploma -
Kolej WIT Ipoh
Malaysia06-2005
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building and management
- Strategic planning
- Account development
- Customer relationship management (CRM)
- Sales reporting
- Strategic account planning
- Schedule management
- CRM systems
- Cold calling skills
- Business development
- Business development and planning
- Issue resolution
- Documentation and reporting
Additional Information
1 month notice
Languages
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Sales Manager (B2B)
Thinkture Pte Ltd
07.2021 - Current
Team Leader of Telesales (B2C)
Singapore Telecommunication Limited
01.2020 - 12.2021
Team Leader of Direct Sales (B2C)
Singapore Telecommunication Limited
01.2016 - 01.2020
Senior Sales Executive (B2B)
Pineapple Computer Products (PG) Sdn Bhd
01.2015 - 01.2016
Executive Field Force Samsung Mobile Product
Jump Retail Sdn Bhd
01.2013 - 12.2014
Production Planner
Carsem (M) Sdn Bhd
01.2011 - 12.2012
Supervisor
Carsem (M) Sdn Bhd
01.2009 - 12.2010
Process Technical Specialist
Carsem (M) Sdn Bhd
01.2008 - 12.2008
Line Maintenance Technician in Front of Line
Unisem (M) Berhad
01.2005 - 12.2007
High School Diploma -
Kolej WIT Ipoh