Kea Poh Low
Business Owner
Overview
32
32
years of professional experience
Work History
Business Owner
188 Cafe Pte Ltd
01.2006 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Regional Operations Manager
Haagen Dazs, General Mills Singapore
01.2002 - 01.2005
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
Operations Manager
Haagen Dazs, General Mills Singapore
01.1999 - 12.2001
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
Area Manager
Haagen Dazs, Pinedale Trading Pte Ltd
01.1996 - 12.1998
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
Outlet Manager
Haagen Dazs, Pinedale Trading Pte Ltd
01.1995 - 12.1996
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered questions about store policies and addressed customer concerns.
Supervisor
ANA Hotel
08.1993 - 12.1994
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
KDU College
Malaysia 04.2001 -
Timeline
Business Owner
188 Cafe Pte Ltd
01.2006 - Current
Regional Operations Manager
Haagen Dazs, General Mills Singapore
01.2002 - 01.2005
High School Diploma -
KDU College
04.2001 -
Operations Manager
Haagen Dazs, General Mills Singapore
01.1999 - 12.2001
Area Manager
Haagen Dazs, Pinedale Trading Pte Ltd
01.1996 - 12.1998
Outlet Manager
Haagen Dazs, Pinedale Trading Pte Ltd
01.1995 - 12.1996
Supervisor
ANA Hotel
08.1993 - 12.1994