K BASKARAN KRISHNAN
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 15 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition. Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 4 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in administration and troubleshooting and system information analysis.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Engineer (Agent and sales department)
Marketech Integrated P/L
02.2023 - Current
- Perform one side installation, scheduled maintenance for equipment
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Attend to customer service calls, prepare parts and service quotation
- Prepare internal and external service report
- Installed, configured and tested equipment on specialized platforms.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Field service Engineer / DRY etch / Flex
Must Holdings Pte Lte
06.2016 - 10.2022
- Performed 12 hrs shift working hrs in cleanroom Dry Etch department served in 3 man team for main job requirements which includes performing troubleshooting and preventive maintenance
- Responsible in providing maintenance support for dry etch machines i.e
- FLEX, HXP and e6 2300
- Sustains and improve preventive maintenance procedure during high production time to reduce downtime and cost at the same time to maintain machine reliability
- Support as a vendor for lam research to install new and reinstall upgrades tool with process kit installation
- FLEX Oversee training at Taiwan
Associate Maintenance Engineer
Stats ChipPAC Pte Ltd(Singapore)
09.2014 - 06.2016
- Performed 12-hours shift working hours in a cleanroom final testing department
- Served in a 4-men team for main job requirements which includes performing troubleshooting and preventive maintenance
- Responsible in providing maintenance support for final testing machines, i.e, NS6040, NS7000, and Multitest
- To solve defectivity problems faces by the production and maintenance group
- Performed proper housekeeping, implemented modifications to equipment in order to improve production yield and reduce down time
- Sustains and improves preventive maintenance procedure during high production time to reduce downtime and cost and at the same time maintains machine reliability.
Assistant Maintenance Engineer 1/ Pm coordinator /CVD
STMicroelectronics Pte Ltd(Singapore)
12.1997 - 09.2014
- Versatile, accomplished engineering management professional with proven expertise managing maintenance operations in a wide range of industrial settings
- Carry out duties in monitoring and maintenance of equipment and Processes to ensure no wastage of resources such as energy, chemical and gases and eliminate and minimize contamination to environment
- Responsible in providing maintenance support for Thin Film machines, i.e, SVG, Watkins jhonson(WJ), Asm Tube, Varian, P5000 and Mrc machines, Wet benches & Semitools spin dryers
- Coordinated machine conversions, installation of gas lines, vacuum pumps and chemical inlets, and setting up and commissioning of new and old machines from scratch to run production
- Sustains and improves preventive maintenance procedure and provide technical skill training and certification of production staff through TPM and during high production time to reduce downtime and cost and at the same time maintains machine reliability
- Performed proper housekeeping, implemented modifications to equipment in order to improve wafer yield and reduce down time
- To lead a group Technician for preventive(PM –TECH) maintenance
- To qualify machines after machine up by maintenance engineer IFit - Project -Novellus variability improvement To solve defectivity problems faces by the production and maintenance group
- Implement TQM and continuous improvements projects for process/quality productivity.
Education
High School Diploma -
NOTTHIGHAM TRENT UNIVERSITY
MALAYSIA CAMPUSDiploma in Electrical/Electronic Engineering -
Sijil Pelajaran Malaysia(SPM) Higher Secondary -
WSQ SC-ISE-402E-1 Manage problem solving. WSQ SC-PRO-410E,Manage basic thin film deposition process. -
11.2011
ITE Skills Cert in Public Trade Test -
09.1998
High School Diploma -
Workers Institute of Malaysia
Malaysia11.1997
Skills
- Effective and good verbal and non-verbal communication skills
- Safety Procedures
- Service Sales
- Parts Replacement
- Report Preparation
- Equipment Installation
Office Skills And Software
Microsoft Office such as Word, Excel, PowerPoint
Date Of Availability
Two month. Able to do rotating shift day/night
Contact Number
90024075 (HP)
Race
Indian
License
Clean Singapore Driving license
Personal Information
- Citizenship: Malaysian
- Date of Birth: 03/21/73
- Gender: Male
- Religion: Hindu
Certification
License class 3
BCSS
Languages
Malay
Advanced (C1)
Tamil
Advanced (C1)
English
Advanced (C1)
Timeline
Service Engineer (Agent and sales department)
Marketech Integrated P/L
02.2023 - Current
Field service Engineer / DRY etch / Flex
Must Holdings Pte Lte
06.2016 - 10.2022
Associate Maintenance Engineer
Stats ChipPAC Pte Ltd(Singapore)
09.2014 - 06.2016
Assistant Maintenance Engineer 1/ Pm coordinator /CVD
STMicroelectronics Pte Ltd(Singapore)
12.1997 - 09.2014
High School Diploma -
NOTTHIGHAM TRENT UNIVERSITY
Diploma in Electrical/Electronic Engineering -
Sijil Pelajaran Malaysia(SPM) Higher Secondary -
WSQ SC-ISE-402E-1 Manage problem solving. WSQ SC-PRO-410E,Manage basic thin film deposition process. -
ITE Skills Cert in Public Trade Test -
High School Diploma -
Workers Institute of Malaysia
Similar Profiles
Fisher ShenFisher Shen
Product Engineer at Marketech International CorporationProduct Engineer at Marketech International Corporation
Jessica CantrellJessica Cantrell
Document Controller at Marketech International Corp. USADocument Controller at Marketech International Corp. USA
ANTHONY CLARKANTHONY CLARK
Vice General Manager at Marketech International Corp, USAVice General Manager at Marketech International Corp, USA