Personable worker with highly developed skills in lead generation, account retention and relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions. Proficient in Microsoft, customer relation and administrative tasks. Screenshot not available. Very good team player and will go the distance to get whatever task is needed to be done; handled smoothly.
Hi, I’m
KAZI MD NUHAN MAHDI
student
Summary
Overview
5
years of professional experience
Work History
ALIVE
Usher
12.2023 - 01.2024
Job overview
- Managed crowd of 500 guests and clients within the venue
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
Civil Defence Academy
Receptionist
11.2021 - 10.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Western Union
Brand Ambassador
11.2020 - 04.2021
Job overview
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Natrahea Pte Ltd
Telemarketer
08.2020 - 10.2020
Job overview
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Followed up with customers to solicit further sales.
Sembcorp Power
Sales Agent
11.2018 - 05.2019
Job overview
- Managed to register about 20+ new clients to Sembcorp Power electricity plan.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of different electricity plans to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Logged reports, expenses, receipts, and sales in company database.
- Informed customers of promotions to increase sales productivity and volume.
Aftershock Technologies
Retail Sales Associate
04.2019 - 04.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Singapore Institute of ManagementSingapore
Bachelor of Science from Information Technology
08.2028
University Overview
Bukit Batok Secondary SchoolSingapore
O-Levels from Secondary Education
11.2018
University Overview
Skills
- Working under pressure
- Safety awareness
- Guest service
- Team player mentality
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Effective communicator
- Sales Training
- Friendly, Positive Attitude
- Javascript
- CSS
- Programming Languages
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Usher
ALIVE
12.2023 - 01.2024
Receptionist
Civil Defence Academy
11.2021 - 10.2023
Brand Ambassador
Western Union
11.2020 - 04.2021
Telemarketer
Natrahea Pte Ltd
08.2020 - 10.2020
Retail Sales Associate
Aftershock Technologies
04.2019 - 04.2019
Sales Agent
Sembcorp Power
11.2018 - 05.2019
Singapore Institute of Management
Bachelor of Science from Information Technology
Bukit Batok Secondary School
O-Levels from Secondary Education
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