Ka Yong Chin
Summary
- Very hardworking.
- Willing to take up challenge
- Problem Solving
- Cost Cutting and operational improvements
Overview
7
7
years of professional experience
Work History
Operation Manager
AWS MARKET PTE LTD
12.2019 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Storekeeper
NTUC Fairprice
06.2017 - 03.2019
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Kept sales receipts and maintained accounting records.
Education
Smk Pekan Nanas
Malaysia Skills
- Organizational Management
- Customer Retention
- Labor Relations
- Maintenance Planning
- Inventory Management
- Customer Service
- Production
- Contract Administration
- Purchasing and procurement
- Problem-Solving
- Operations Oversight
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Operation Manager
AWS MARKET PTE LTD
12.2019 - Current
Storekeeper
NTUC Fairprice
06.2017 - 03.2019
Smk Pekan Nanas
Similar Profiles
Vani PradeepVani Pradeep
Logistics Assistant at The Editors Market Pte LtdLogistics Assistant at The Editors Market Pte Ltd
Christopher TiceChristopher Tice
Generator Technician at AWS, Amazon Web ServicesGenerator Technician at AWS, Amazon Web Services
Vinod KumarVinod Kumar
Consultant at AWSConsultant at AWS