Ka Yong Chin
Summary
- Very hardworking.
- Willing to take up challenge
- Problem Solving
- Cost Cutting and operational improvements
Overview
7
7
years of professional experience
Work History
Operation Manager
AWS MARKET PTE LTD
12.2019 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Storekeeper
NTUC Fairprice
06.2017 - 03.2019
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Maintained high levels of customer service, addressing inquiries and resolving issues promptly.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Kept sales receipts and maintained accounting records.
Education
Smk Pekan Nanas
Malaysia Skills
- Organizational Management
- Customer Retention
- Labor Relations
- Maintenance Planning
- Inventory Management
- Customer Service
- Production
- Contract Administration
- Purchasing and procurement
- Problem-Solving
- Operations Oversight
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Operation Manager
AWS MARKET PTE LTD
12.2019 - Current
Storekeeper
NTUC Fairprice
06.2017 - 03.2019
Smk Pekan Nanas
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