Ka Yiu Gary Ho
Summary
Dynamic Assistant Manager with a proven track record in customer service and conflict resolution. Expertise in managing escalated issues and ensuring timely resolutions enhances customer satisfaction and operational efficiency.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Assistant Manager
MVCI Asia Pacific Pte Ltd
07.2013 - Current
- Act as the primary coordinator to ensure escalated issue resolution throughout the region.
- Manage the escalation process to ensure that issues are resolved and guests are contacted by the appropriate department in a timely manner.
- Maintain a thorough understanding of business processes pertaining to the reporting and data and related systems.
Security Officer
Cathay Pacific Airways
01.2006 - 07.2013
- Detecting fraudulent travel documents and potential imposters, enabling more flexible and effective document checks.
- Monitored airport premises to ensure safety and security compliance.
- Conducted regular patrols and inspections to detect potential security risks.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with law enforcement agencies during emergency situations to maintain safety protocols.
Education
Diploma of Music Performance - Music Performance
Hong Kong Academy For Performing Arts
Hong Kong Skills
- Customer service
- Problem-solving
- Customer relations
- Conflict resolution
- Problem resolution
- Computer skills
- Multitasking
- Customer relationship management
- Professional and courteous
Languages
English
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Assistant Manager
MVCI Asia Pacific Pte Ltd
07.2013 - Current
Security Officer
Cathay Pacific Airways
01.2006 - 07.2013
Diploma of Music Performance - Music Performance
Hong Kong Academy For Performing Arts