Kaye Oon Boon Siong
Tampines
Overview
19
19
years of professional experience
1
1
Certification
Work History
Driver
Grab
10.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Financial Advisor/Wealth Planner
AIA Singapore Pte Ltd
09.2019 - Current
- To provide ethical advice in relevance to individual client’s financial profiling and portfolio
- Detail planning that allows client to have a peace of mind after building their insurance portfolio per advice.
- Assist client in calculating their cash flow and allocate them accordingly that potentially meet their goals in their different phases of life.
- Able to protect client personal information which are strictly under PDPA legal guideline.
- Building a close relationship with client to be their reliable pillar in question to insurance and finance related inquiry.
- To provide Value-added Services with strong After-sales Services.
Incident Management Engineer
Expereo Pte Ltd
09.2016 - 12.2019
- Manage a team of 4-6 colleagues and liaise with manager with escalation
- To provide L1 & L2 troubleshooting for customer’s logged incidents from service hard down, service degradation (packet loss, latency, bandwidth/speed issues), intermittent connectivity, configuration issues and all other information requests.
- Utilizing the ticketing system to provide timely updates for troubleshooting purposes
- To guide and update the customer timely on the progress of their reported faults.
- To liaise with local provider and vendor for further action plans for the resolution of customer’s reported issue.
- Provide real-time assistance to customers via conference call to troubleshoot reported incidents.
- Assist field technician for remote reconfiguration of Cisco Router with basic configuration of interfaces such as setting IP, setting up SSH/Telnet.
- Work with Cisco switches, Linksys router, Mikrotik router
Network Associate Engineer
Singtel
07.2014 - 09.2016
- To provide monitoring service on customer end equipment
- Using ticketing system for timely updates for troubleshooting purposes Provided 1st layer troubleshooting for customer fault report.
- To liaise with customer and vendor for further action plans Assist to create initial fault reporting ticket for customer
Waiter
Sushi Tei
06.2012 - 12.2013
- Provide serving service for customer
- To learn and sustain in working efficiently in Peak hours
- To be able to work under pressure of customer as well as upper management
Waiter
Tori-Q
11.2006 - 04.2009
- Provide serving service for customer
- Set up store for opening
- Handle Sales and Inventory
- Work well under pressure
Education
Diploma - Computer Engineering
Temasek Polytechnic
01.2014
Higher Nitec - Electronic Engineering
Simei Institute of Technical Education
01.2009
GCE O Level Certificate - undefined
East Spring Secondary School
01.2006
Skills
- Service oriented, Initiative, adapt to fast-pace dynamic environment, Usage of Putty, Microsoft Outlook
- Skilled in teamwork and solo projects
- Proficient in organizing tasks
- Adaptable learner
- Effective team management
- Clear conveyance of job requirements
Certification
- CCNA Certification Cisco ID: CSCO13184604(Expired)
- M5 - Rules and Regulations for Financial Advisory Services
- Module 9 (M9) - Life Insurance and Investment-Linked Policies
- M9A-Life Insurance and Investment-Linked Policies II
- Health Insurance (HI) Module
Timeline
Driver
Grab
10.2023 - Current
Financial Advisor/Wealth Planner
AIA Singapore Pte Ltd
09.2019 - Current
Incident Management Engineer
Expereo Pte Ltd
09.2016 - 12.2019
Network Associate Engineer
Singtel
07.2014 - 09.2016
Waiter
Sushi Tei
06.2012 - 12.2013
Waiter
Tori-Q
11.2006 - 04.2009
Higher Nitec - Electronic Engineering
Simei Institute of Technical Education
GCE O Level Certificate - undefined
East Spring Secondary School
Diploma - Computer Engineering
Temasek Polytechnic
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