Hardworking and passionate job seeker with good organizational skills offering 4+ years of experience in Application support and monitoring.
Overview
6
6
years of professional experience
Work History
Production Support and Monitoring
SLK Solutions PVT Ltd
02.2017 - 05.2019
Project is to provide end to end production support for Loan application processing products for client BOKF
Main functions involved as File monitoring, File processing & system readyness.
Claim Processing Executive
Hinduja Global Solutions (HGS)
05.2013 - 09.2015
The project deals with the production monitoring of modules responsible for various Insurance products and the main functions involved are Insurance processing, File monitoring, System monitoring.
Skills
Putty
Toad
Remedy
Service Now
Netcool
Windows
UNIX
Oracle
Academy
Bachelors of Engineering, Telecommunications, 2012, JNNCE, Visvesvaraya Technological University, Karnataka, India
Languages
English
Kannada
Hindi
Assignmentdetails
BOK Financial, Loan Processing, SLK Solutions PVT Ltd, 02/2017, 05/2019, Production Support and Monitoring, Windows, UNIX, Putty, Toad, Service Now, The project is to provide end to end production support for Loan application processing products for client BOKF. Main functions involved as File monitoring, File processing & system readyness., Responsible for continuous and close monitoring of system issues through monitoring tools Netcool., Monitor incidents such as process failures, file not received alerts, long running queries, capacity alerts., Perform daily file monitoring, scheduled application health checks., Raising Problem tickets to next level team to identify and fix the recurring issues., Individual Events/Alerts has their own pre-defined SLAs assigned based on their criticality/importance, and they have been acted upon the defined SLA using the relevant knowledge document and immediately escalate to the next level teams and communicate accordingly., Extract the EOD loan application status and send to Business for reconcilation., Analyze day-to-day incidents and requests and perform SLT Breach analysis and educating team to improve KPI., Document information on daily production issues and prepare useful knowledge articles. Maintain the existing knowledge articles by keeping them up-to-date., I was actively involved in project transition from incumbent, and learnt different phases of transition such as Knowledge transition, document preparation & presentation, shadow & reverse shadow cycle.
Humana, Health Insurance Company, CRE - Case Review & Enrollment, Hinduja Global Solutions (HGS), 05/2013, 09/2015, Claim Processing Executive, Citrix, CRE Tool, The project deals with the production monitoring of modules responsible for various Insurance products and the main functions involved are Insurance processing, File monitoring, System monitoring., Value addition to clients and continual process improvements., Driving transformational and value added initiatives to clients., Upstream and downstream process analysis for identifying value additions., Primarily involved in 3 stage process of Case Installation with detailed scrub, updating quote & Data entering the required information for initial enrolment., Involved in handling smaller groups ranges between 2-99 employees working for a particular group., Specialized in processing Medical, Dental, Vision, and Life line of business., Specialized in handling queries & issues related to case installation., Mentoring new coordinators with the scenarios & also updating the same to the entire team to close out the gap among them., Sending pending report to clients on daily basis., Identified as a SPOC to handle the new batch to mentor as well as to manage the team of 10., Assigning cases, Reports, Team status, Daily huddle, Weekly report and one on one for the associates.
Soft Service Executive at SLK software Pvt. Ltd, VAR Facility Management SolutionsSoft Service Executive at SLK software Pvt. Ltd, VAR Facility Management Solutions
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group
<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust