Kavya Kashipura Halappa

Hardworking and passionate job seeker with good organizational skills offering 4+ years of experience in Application support and monitoring.

• BOK Financial, Loan Processing, SLK Solutions PVT Ltd, 02/2017, 05/2019, Production Support and Monitoring, Windows, UNIX, Putty, Toad, Service Now, The project is to provide end to end production support for Loan application processing products for client BOKF. Main functions involved as File monitoring, File processing & system readyness., Responsible for continuous and close monitoring of system issues through monitoring tools Netcool., Monitor incidents such as process failures, file not received alerts, long running queries, capacity alerts., Perform daily file monitoring, scheduled application health checks., Raising Problem tickets to next level team to identify and fix the recurring issues., Individual Events/Alerts has their own pre-defined SLAs assigned based on their criticality/importance, and they have been acted upon the defined SLA using the relevant knowledge document and immediately escalate to the next level teams and communicate accordingly., Extract the EOD loan application status and send to Business for reconcilation., Analyze day-to-day incidents and requests and perform SLT Breach analysis and educating team to improve KPI., Document information on daily production issues and prepare useful knowledge articles. Maintain the existing knowledge articles by keeping them up-to-date., I was actively involved in project transition from incumbent, and learnt different phases of transition such as Knowledge transition, document preparation & presentation, shadow & reverse shadow cycle.
• Humana, Health Insurance Company, CRE - Case Review & Enrollment, Hinduja Global Solutions (HGS), 05/2013, 09/2015, Claim Processing Executive, Citrix, CRE Tool, The project deals with the production monitoring of modules responsible for various Insurance products and the main functions involved are Insurance processing, File monitoring, System monitoring., Value addition to clients and continual process improvements., Driving transformational and value added initiatives to clients., Upstream and downstream process analysis for identifying value additions., Primarily involved in 3 stage process of Case Installation with detailed scrub, updating quote & Data entering the required information for initial enrolment., Involved in handling smaller groups ranges between 2-99 employees working for a particular group., Specialized in processing Medical, Dental, Vision, and Life line of business., Specialized in handling queries & issues related to case installation., Mentoring new coordinators with the scenarios & also updating the same to the entire team to close out the gap among them., Sending pending report to clients on daily basis., Identified as a SPOC to handle the new batch to mentor as well as to manage the team of 10., Assigning cases, Reports, Team status, Daily huddle, Weekly report and one on one for the associates.

• Date of Birth: 02/22/90
• Marital Status: Married