KAVITHA MUNIANDY
Summary
Reliable Airport Customer Service Specialist with extensive knowledge of airline procedures. Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction. Experience in customer service relations especially in fast-paced environments where efficient are essential to an airline's reputation.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
SATS AIRPORT SERVICES PTE LTD
05.2023 - Current
- Made sure passenger's had thier bags, or filled a claim if thier bags were delayed, picked up bag and put them in the system (OHD) if the owner was not.
- Assist passenger's whose baggage is mishandled, issue report (AHL) trace and endeavor to restore the missing baggage to the rightful owner as soon as possible to achieve customer satisfaction
- Arrange interim payment (IP) for eligible passenger
- Assist passenger's whose missed hand carry item on board
- Record found properties (FP)
- Assist passenger to offload baggage
- Handled and resolved all damage baggage cases (DPR) for Singapore Airline,Qatar Airways,Thai Airways, Japan Airline,All Nippon Airways, Malaysian Airways and etc
- Assist Wheelchair Passengers and MAAS Passengers
ADMIN AND ACCOUNT ASSISTANT
VITAL TECHNICAL SDN BHD
09.2010 - 05.2020
- Answered phone calls and Filled Documents
- Account Payable and Account Receivable
- Matching Invoice Delivery Order and Upload in system
- Filling documents
- Arranged Payment (TT/IBG/CHQ)
- Arranged Bank Documents -for Payments (LC and BA)
- Monitor Sales Team Fund Claims Telecommunication bill and Petrol Receipt
- Arranged bank-in chq and monitor & update payment Local and overseas
- Generated implemented and maintained financial
- Monthly reports- Sales team aging and statements
- Generated credit note & debit note
- Bank Reconciliation
- Any duties that may assign from time to time
ADMIN AND ACCOUNTS ASSISTANT
SAKAUE VENDING MACHINE SDN BHD
11.2007 - 09.2010
- Account Payable & Account Receivable
- Purchasing
- Petty Cash
- Filling Documents
- Prepare Invoices Packing List and Shipping document
- Arrange for booking container
- Prepare Credit Note Debit Note
- Any duties that may assign from time to time
ADMIN AND SHIPPING CLERK
PRECISION BEARING (M) SDN BHD
06.1998 - 06.2007
- Answering Phone Calls
- Follow up incoming and outgoing goods
- Create labels for Production and shipping use
- Data Entry
- Filling Documents
- Arrange shipping documents
Education
FLORAL DESIGN DIPLOMA
JUDITH BLACKLOCK FLOWER SCHOOL
LONDON02.2022
DIPLOMA IN ACCOUNTING
ASA INSTITUTE
MALAYSIA06.2005
CERTIFICATE IN BANKING AND MANAGEMENT
B & F MANAGEMENT
MALAYSIA06.1998
HIGH SCHOOL SPM 3 GRADE
SEK MEN RAWANG BT 16
MALAYSIA12.1997
Skills
Professional Skills
- World Tracer Management
- World Tracer Web
- World Tracer Desktop
- One Service Workshop
- Basic Baggage Handling
- Dangerous Goods Handling-Baggage Category 8
- Baggage Reconciliation System-Bag Manager (V6) IWS
- Ms MS Office (Word, Excel, Power Point, Outlook, One Note, Access)
- Quick books (Accounts Payable, Invoicing, Expenses tracing, Reports
- Database Management (UBS, SQL and ERP)
Timeline
Customer Service Specialist
SATS AIRPORT SERVICES PTE LTD
05.2023 - Current
ADMIN AND ACCOUNT ASSISTANT
VITAL TECHNICAL SDN BHD
09.2010 - 05.2020
ADMIN AND ACCOUNTS ASSISTANT
SAKAUE VENDING MACHINE SDN BHD
11.2007 - 09.2010
ADMIN AND SHIPPING CLERK
PRECISION BEARING (M) SDN BHD
06.1998 - 06.2007
FLORAL DESIGN DIPLOMA
JUDITH BLACKLOCK FLOWER SCHOOL
DIPLOMA IN ACCOUNTING
ASA INSTITUTE
CERTIFICATE IN BANKING AND MANAGEMENT
B & F MANAGEMENT
HIGH SCHOOL SPM 3 GRADE
SEK MEN RAWANG BT 16
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