Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kavita sharma

Kavita sharma

Travel Agent (customer Service)

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Travel Agent

Mustafa Travels
08.2013 - 06.2014
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Updated and maintained customer databases to increase customer retention.
  • Providing services like Malaysia, UK & India Visa..

Aviation Security Officer

Changi Airport Singapore
06.2012 - 01.2013
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Hair Therapist Spa

TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011


  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provide verious scalp treatments

Education

Bachelor(Arts) - Arts Education

Delhi University
India
07.2007

Skills

Technical skills (food hygiene cert) from Avanta academy (may 2025)

Certification

Food safety and hygiene cert 1

Timeline

Food safety and hygiene cert 1

05-2025

Travel Agent

Mustafa Travels
08.2013 - 06.2014

Aviation Security Officer

Changi Airport Singapore
06.2012 - 01.2013

Hair Therapist Spa

TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011

Bachelor(Arts) - Arts Education

Delhi University

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Kavita sharmaTravel Agent (customer Service)