Kavita sharma
Travel Agent (customer Service)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Travel Agent
Mustafa Travels
08.2013 - 06.2014
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Updated and maintained customer databases to increase customer retention.
- Providing services like Malaysia, UK & India Visa..
Aviation Security Officer
Changi Airport Singapore
06.2012 - 01.2013
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Hair Therapist Spa
TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provide verious scalp treatments
Education
Bachelor(Arts) - Arts Education
Delhi University
India 07.2007
Skills
Technical skills (food hygiene cert) from Avanta academy (may 2025)
Certification
Food safety and hygiene cert 1
Timeline
Food safety and hygiene cert 1
05-2025
Travel Agent
Mustafa Travels
08.2013 - 06.2014
Aviation Security Officer
Changi Airport Singapore
06.2012 - 01.2013
Hair Therapist Spa
TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011
Bachelor(Arts) - Arts Education
Delhi University
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