Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kavita sharma

Kavita sharma

Travel Agent (customer Service)

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
2
2
Certificates

Work History

Travel Agent

Mustafa Travels
08.2013 - 06.2014
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Updated and maintained customer databases to increase customer retention.
  • Providing services like Malaysia, UK & India Visa..

Aviation Security Officer

Changi Airport Singapore
06.2012 - 01.2013
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Hair Therapist Spa

TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011


  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provide verious scalp treatments

Education

Bachelor(Arts) - Arts Education

Delhi University
India
07.2007

Skills

Technical skills (food hygiene cert) from Avanta academy (may 2025)

undefined

Certification

Color concept application 1(eyebrow embroidery course)

Timeline

Color concept application 1(eyebrow embroidery course)

08-2025

SOQ international academy pte. Ltd

05-2025

Travel Agent

Mustafa Travels
08.2013 - 06.2014

Aviation Security Officer

Changi Airport Singapore
06.2012 - 01.2013

Hair Therapist Spa

TK Trickocare (orchard & Clementi) Ogy
03.2011 - 06.2011

Bachelor(Arts) - Arts Education

Delhi University
Kavita sharmaTravel Agent (customer Service)