KAVIIRATHNAH CHANDRAN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at MALAYSIA AIRLINES. Expert in database management and creative problem-solving, I excel in transforming customer service challenges into opportunities for growth. Achieved significant improvements in team efficiency and customer engagement through innovative solutions and effective leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Officer
MALAYSIA AIRLINES
10.2022 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Supervisor&Cashier
City Care Pharmacy
07.2021 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Customer Service Cashier
Caring Pharmacy
04.2016 - 01.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Certificate Of Technical Studies - Certificate And Qualifications Cabin Crew
Meatech Technical Training Centre
Kuala Lumpur Malaysia02.2022
Diploma In Enforcement Management - Enforcement Management And Law
Newton International College
Kuala Lumpur Malaysia02.2018
Sijil Pelajaran Malaysia - Art Stream
Sekolah Menengah Kebangsaan Bukit Sentosa
Bandar Bukit Beruntung, 48300 Rawang, Selangor.12.2016
Skills
Adaptability
Till Counting
Time management
Database Management
Interpersonal communication
Inbound and Outbound Calling
Certification
- Basic Cabin Crew & Customer Services Cert
- Basic Ground Handling Cert
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Customer Service Officer
MALAYSIA AIRLINES
10.2022 - Current
Supervisor&Cashier
City Care Pharmacy
07.2021 - 01.2022
Customer Service Cashier
Caring Pharmacy
04.2016 - 01.2018
Certificate Of Technical Studies - Certificate And Qualifications Cabin Crew
Meatech Technical Training Centre
Diploma In Enforcement Management - Enforcement Management And Law
Newton International College
Sijil Pelajaran Malaysia - Art Stream
Sekolah Menengah Kebangsaan Bukit Sentosa
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